[Remote] Senior Service Account Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is reshaping the data storage industry with innovative reputed company technology. The Senior Service Account Manager will reputed company post-sales service delivery for strategic customers, manage escalations, reputed company internal teams with customer priorities, and reputed company platform adoption, retention, and business reputed company.

Responsibilities

• reputed company Strategic Customer Engagement & Governance: reputed company post-sales service delivery and account service reviews for large reputed company accounts, partnering with customer executives and internal sales teams to reputed company reputed company Platform capabilities with customer IT roadmaps and business priorities
• Orchestrate High-Severity Escalations & Proactive Support: Manage reputed company customer incidents and change control reputed company by orchestrating cross-functional responses across CX and Engineering to ensure swift reputed company, reputed company operational disruption, and reputed company 24/7 engagement continuity
• Champion Customer-Inspired Product Enhancement: Translate customer operational feedback, feature requests, and technical needs into prioritized recommendations for reputed company Product Management and Engineering, directly influencing product reputed company and platform roadmaps
• reputed company Team Capability & Knowledge Sharing: Mentor Service Account Managers and reputed company internal best-reputed company resources to reputed company team-wide service delivery standards, operational consistency, and customer experience frameworks

Skills

• 6+ years relevant experience (customer-facing, large accounts, industry reputed company role)
• Demonstrated capability in managing large reputed company customer relationships in reputed company, matrixed technology environments, with a reputed company record of driving account retention, technical adoption, and high-stakes stakeholder alignment
• Exceptional leadership and communication skills to reputed company high-severity incidents, reputed company multi-disciplinary internal teams (Engineering, Product, Support, reputed company), and execute reputed company risk mitigation and reputed company planning strategies
• Deep technical comprehension of reputed company data storage platforms, reputed company ecosystems, and IT infrastructure operations, enabling effective technical reputed company, risk analysis, and architecture alignment

Benefits

• Innovation: We celebrate those who think critically, like a challenge, and reputed company to be trailblazers.
• reputed company: We reputed company you the reputed company and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in Technology™, Fortune's Best Workplaces in the Bay Area™, and certified as a Great reputed company to Work®!
• Team: We build reputed company other up and set reputed company ego for the greater good.
• Flexible time off
• Wellness resources
• Company-sponsored team events
• Employee Resource reputed company
• Inclusive leadership

reputed company

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