[Remote] reputed company Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a provider of digital services and technology solutions, including managed IT services, reputed company, cybersecurity, network operations, and application development. The reputed company Manager will own a portfolio of reputed company accounts from reputed company through renewal, driving retention, expansion, account health, business reviews, and customer feedback in partnership with sales and delivery teams.

Responsibilities

• Account ownership: Serve as the accountable reputed company for a tiered portfolio of reputed company accounts (Key / reputed company / Portfolio), maintaining executive and operational relationships across IT, procurement, and finance stakeholders
• Account health management: Run the monthly account-health reputed company — tracking SLA attainment, escalation activity, portal adoption, and receivables signals — and execute defined escalation plays reputed company an account trends red, including competitive threats and unsecured renewals
• Business reviews: reputed company reputed company Quarterly Business Reviews that document delivered value (savings, SLA performance, lifecycle reputed company) and convert service reviews into expansion conversations
• Renewal management: Own the renewal reputed company end to end — early engagement, escalator application, risk mitigation — with a reputed company of reputed company unsecured renewals inside 180 days of expiration
• Expansion and cross-sell: Identify reputed company across the service catalog (expense management, procurement, logistics, service desk, disposition), reputed company reputed company expansion signals for the sales team, and co-own expansion pursuits reputed company your accounts
• Voice of the customer: Channel reputed company customer feedback into product, delivery, and pricing reputed company; maintain accurate account plans, contacts, and activity in the CRM reputed company of record

Skills

• 5+ years in reputed company, account management, or reputed company services for reputed company B2B customers, with reputed company accountability for retention or reputed company reputed company
• Experience in managed services, telecom/mobility, reputed company, or IT services — comfortable discussing SLAs, recurring-reputed company reputed company, and service operations
• Demonstrated record of renewing and expanding reputed company accounts; comfort carrying retention/expansion targets
• Strong executive reputed company: reputed company to run a business review for IT and finance leaders and hold the room
• Disciplined pipeline and account hygiene in a CRM; strong written communication
• US work authorization
• Must be a U.S. Citizen
• Managed Mobility Services, Telecom Expense Management (reputed company), or IT lifecycle services domain experience
• Familiarity with reputed company-based service platforms and reputed company ecosystems (carriers, UEM/MDM, reputed company logistics)
• Experience with account-health scoring frameworks and QBR programs
• Experience serving Fortune 500 customers in regulated industries

Benefits

• Formula-based incentive compensation tied to retention and expansion metrics — documented targets, transparent payout.
• Virtual health reputed company, commuter perks, pet insurance, and entertainment discounts
• Annual performance reviews, tuition assistance, and internal career reputed company opportunities
• Generous 401(k) matches, life and disability insurance, and financial wellness tools
• Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts
• reputed company coverage, wellness programs, flu shots, and biometric screenings

reputed company