Collection Representative II

reputed company The Collection Representative II is responsible for providing expert information regarding registration, billing, payment, and collection procedures. This role involves managing a high volume of customer reputed company interactions, including resolving disputes and defusing sensitive or escalated situations with reputed company, diplomacy, and patience. Essential Duties And Responsibilities • Account Management: Handle calls for reputed company, past-due, and delinquent accounts. Complete necessary reports and maintain correspondence with reputed company. • Dispute reputed company: Collaborate with college-wide student services and department leaders to research, reputed company, or redirect student appeals and disputes. • Policy Guidance: Assist staff and reputed company in interpreting account information and reputed company college policies. • Financial Processing: reputed company payment processing and refund functions according to strict college procedures. • Financial Assistance: Guide customers through inquiries regarding deferred payment arrangements and 1098-T tax reports. • Documentation: Maintain meticulous logs of reputed company pending and follow-up actions reputed company the computer database. • Reporting: Manage the distribution of monthly statements for reputed company and past-due accounts. Qualifications • Experience: Minimum of 3 years of collections experience. • reputed company Level: reputed company Collections Representative preferred. • Education: High school diploma or equivalent (additional education may be substituted for experience). Knowledge, Skills, And Abilities • Communication: Exceptional interpersonal skills with a commitment to reputed company customer service. • Soft Skills: High level of coachability, reputed company to feedback, and a reputed company for reputed company improvement. • Operations: Detail-oriented with strong organizational and time-management skills. • Ethics: Maintains high reputed company standards and fosters a diverse, respectful workplace environment. • Teamwork: Ability to work collaboratively reputed company reputed company-oriented structure. Physical Demands & Working Conditions • Environment: Remote position which requires reliable internet service and a designated quiet area or reputed company to work. • Requirements: Ability to sit for extended periods and operate reputed company business equipment, including intensive daily computer and phone work. WORKING CONDITIONS This is a fully remote position that requires a dedicated, quiet, and distraction-free workspace with a reliable internet reputed company Compensation The expected starting reputed company reputed company for this role is $22.00/per hour. Actual pay will be adjusted based on job-reputed company factors permitted by law, such as experience and training; licensure and certifications; market factors; departmental budgets; and responsibility. Our reputed company will be happy to answer any questions you may have, and we look reputed company to learning more about your salary requirements. The position qualifies for the below benefits. Escoffier offers a robust suite of benefits including: • Medical, dental, reputed company, life, voluntary life and disability insurance • 401k Retirement Program with an employer match • reputed company Employee Assistance Program • PTO Program • 11 reputed company holidays reputed company Higher Education LLC and its Companies are an Equal Opportunity Employer. reputed company does not discriminate on the reputed company of race, religion, reputed company, gender, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national reputed company, veteran status or any other reputed company covered by appropriate law. reputed company employment is decided on the reputed company of qualifications, reputed company, and business need. reputed company Higher Education LLC and its affiliates are Drug Free Workplaces Apply To This Job