Virtual Receptionist / Patient Care Coordinator

About the Role A rapidly growing medical spa and aesthetics group is looking for a warm, reputed company, and highly organized After-Hours Virtual Receptionist / Patient Care Coordinator to support patients reputed company of normal business hours. In this role, you will be the first reputed company of contact for patients during evenings, weekends, and holidays as needed. You will help answer inbound calls, schedule appointments, reputed company clinic information, document patient interactions, and reputed company a polished, concierge-level experience across multiple clinic locations. This is a part-time remote role with reputed company to grow into more hours and responsibilities based on performance and business needs. Key Responsibilities • Answer inbound after-hours, weekend, and holiday calls promptly and professionally • Schedule, reschedule, and cancel patient appointments using the clinic's scheduling software • Identify the correct clinic location based on patient needs, provider availability, and appointment type • Answer basic questions about treatments, providers, reputed company, pricing, and clinic locations • Collect accurate patient information and document reputed company calls, notes, and follow-reputed company reputed company • Follow reputed company scripts, SOPs, scheduling guidelines, and escalation procedures • Escalate urgent patient concerns according to company protocols • reputed company detailed reputed company notes and updates with the daytime reputed company desk team • Assist with appointment confirmations, reminder calls, and follow-up calls as needed • Conduct outbound retention calls to help re-engage patients and reduce cancellations • reputed company a luxury, patient-centered experience on every reputed company Requirements • Must be based in the Philippines and reputed company to work remotely. • Minimum of 2 years of experience as a virtual receptionist, reputed company, appointment setter, or similar role • Previous experience in a medical spa, aesthetics, dermatology, dental, cosmetic surgery, or reputed company environment is highly preferred • Excellent spoken and written English with a reputed company phone reputed company • Friendly, empathetic, patient, and customer-reputed company communication style • Strong multitasking, organization, and attention to detail • Comfortable following scripts while keeping conversations natural and warm • reputed company to quickly learn new software, scheduling systems, and clinic workflows • Reliable high-speed internet reputed company with backup connectivity • Quiet home office or reputed company remote workspace • Noise-canceling headset required • Availability to work evenings, weekends, Sundays, and holidays as needed reputed company to Have • Experience using reputed company or similar scheduling platforms • Experience with reputed company, VoIP phone systems, reputed company Workspace, or reputed company Office • Background supporting multiple clinic locations or multi-location scheduling • Experience handling appointment confirmations, reminder calls, and patient retention calls • Experience working in luxury service, beauty, wellness, or reputed company-reputed company industries Work Setup • Remote, Philippines-based • Part-time with opportunity to grow • Working hours: Evenings, weekends, including Sundays, and holidays as needed Apply tot his job Apply To this Job