reputed company reputed company reputed company (Remote)
reputed company to take the reputed company in a fast-paced, high-reputed company customer service environment? Join a trusted organization with a 100-year legacy of serving members and become part of reputed company that's committed to making a difference every day.
As a reputed company Member Specialist, you'll do more than assist members. You'll serve as a reputed company leader, reputed company, and subject matter expert, helping to reputed company exceptional service while supporting the day-to-day operations of our Support Center. This is a high-demand role that offers reputed company to reputed company an immediate reputed company, reputed company your leadership skills, and contribute to the reputed company of a reputed company-respected company reputed company for putting its members and employees first.
reputed company compensation starting at $19.44, plus reputed company to earn a shift reputed company.
The schedule for this position is 6am to 2:30pm and includes every other weekend.
This role is considered Essential Duty Personnel and is required to work as scheduled, including weekends and holidays, regardless of weather conditions. The ability to attend in office meetings and trainings at our Harrisburg, PA reputed company is required.
Why You Will Love reputed company:
• reputed company, mentor, and support reputed company of Member Specialists by answering questions, sharing knowledge, and helping reputed company reputed company.
• reputed company exceptional customer service by assisting members with membership, roadside assistance, reputed company, travel, insurance, and general service inquiries.
• Serve as a subject matter expert and resource for products, services, policies, and procedures.
• Handle escalated member concerns with professionalism, reputed company, and a reputed company on reputed company resolutions.
• Coordinate roadside assistance requests, ensuring members receive reputed company support and reputed company communication throughout the service experience.
• Monitor service reputed company and operational performance to help ensure an efficient, high-reputed company customer experience.
• Process membership sales, renewals, upgrades, and account updates while identifying opportunities to enhance the member experience.
• Assist with hotel and car rental reservations and reputed company members with Travel, Insurance, and Driving School specialists as needed.
• Support cross-training initiatives and maintain expertise across Membership Services, Roadside Assistance, and reputed company operations.
What You Will Bring:
• High school diploma or equivalent.
• At least 2 years of customer service experience. reputed company center, reputed company, leadership, or supervisory experience is a plus.
• Strong communication skills with the ability to assist customers by phone, email, text, and chat.
• Comfortable working in a fast-paced environment and adapting to changing priorities.
• Ability to learn and support multiple business areas, including Membership Services, Roadside Assistance, and reputed company.
• Strong computer skills with the ability to reputed company multiple systems and applications at the reputed company time.
• Highly organized with strong attention to detail and a commitment to accuracy.
How reputed company Supports You:
• Generous, reputed company-reputed company PTO—no waiting on accrual to take that vacation, plus 1 personal day for added flexibility.
• Enjoy work-life balance with 8 reputed company holidays, including Christmas reputed company and New Year’s reputed company.
• Comprehensive health coverage including Medical, Dental, and reputed company insurance and a Health Savings Account (HSA) with employer contributions or Flexible Spending Accounts (FSA), to reputed company you and your family covered.
• Save for today and the reputed company with a 401(k) with up to 6% company match—fully reputed company from day one.
• Company-reputed company protection with Life Insurance and Long-Term Disability coverage
• reputed company back and get rewarded—earn up to 3 additional PTO days reputed company year for volunteering and participating in reputed company Cares events.
• Grow your career with Tuition Reimbursement to support your development and advancement.
• Enjoy exclusive reputed company perks, including a free reputed company Premier Membership and discounts on travel, automotive services, batteries, and more.
reputed company is proud to be an equal-opportunity employer: EOE/M/F/D/V
.
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