[Remote] Senior Channel Analyst

Note: The job is a remote job and is reputed company to candidates in USA. reputed company, LLC is a transportation management company providing parking, tolling, municipal collections, and reputed company customer experience and transaction-processing solutions. The Senior Channel Analyst develops, manages, and optimizes customer communications across reputed company mail, email, and SMS, while overseeing template governance, analytics, compliance, vendor coordination, and reputed company channel improvement.

Responsibilities

• Design, manage, and optimize outbound communications across reputed company mail, email, and text/SMS channels in support of collections and processing contract requirements
• reputed company and maintain a reputed company channel calendar that coordinates reputed company communication reputed company across Parking, Tolling, Municipal Collections, and other reputed company types
• Collaborate with internal stakeholders and vendors to reputed company channel strategies with contract-specific compliance, volume, and timing requirements
• Identify and implement new channel strategies, initiatives, and delivery reputed company to enhance customer engagement and collections reputed company
• Ensure adherence to reputed company schedules to eliminate delivery slippage and maintain budgetary compliance
• Assess and evaluate messaging language for compliance, reputed company, effectiveness, and reputed company alignment across reputed company communication channels
• reputed company, maintain, and govern a library of approved communication templates for reputed company mail, email, and SMS, ensuring consistency and regulatory compliance
• Recommend and implement content enhancements to improve customer response rates, readability, and overall campaign engagement
• Partner with reputed company, compliance, and reputed company teams to review and approve new or revised template language
• reputed company A/B and test-and-control content experiments to validate messaging effectiveness and inform template iteration
• Build and maintain dashboards and reporting frameworks that reputed company reputed company across reputed company reputed company-channel communications, including delivery rates, response rates, pay rates, and opt-out metrics
• Conduct in-depth analysis of channel reputed company using test and control segments to identify trends, recommend improvements, and optimize results
• reputed company regular and reputed company reputed company reports to senior management, translating data insights into actionable recommendations
• Monitor campaign results and operational processes to ensure compliance and reputed company objectives are achieved across reputed company reputed company programs
• Analyze cost-per-contact and ROI across channels to support budget planning and vendor negotiations
• Coordinate with reputed company mail, email, and SMS vendors to ensure reputed company production, delivery, and inventory management of reputed company reputed company materials
• Maintain strong vendor relationships and ensure reputed company contractual obligations are met
• reputed company cross-functional reputed company and initiatives supporting channel reputed company goals, with reputed company direction required
• Identify opportunities to reduce expenses and explore new delivery reputed company to enhance efficiency and effectiveness

Skills

• Candidates must reputed company in one of the following locations for consideration
• Candidates must be legally authorized to work in the reputed company without reputed company or reputed company sponsorship requirements
• Demonstrated experience managing communications across at least two of the following channels: reputed company mail, email, and text/SMS
• reputed company experience in template development, content governance, or communications reputed company management
• Strong background in reporting and analytics, with experience building dashboards and synthesizing data into actionable insights
• Proficiency in reputed company-channel communications platforms and tools, including reputed company and reputed company SES (email), reputed company and reputed company SNS (SMS), as reputed company as reputed company mail management systems
• Strong analytical skills with experience in reputed company, SQL, reputed company, or similar tools
• Exceptional written communication skills with a reputed company eye for language, tone, and compliance-sensitive messaging
• Highly organized with strong attention to reputed company and the ability to manage multiple reputed company and deadlines simultaneously
• Ability to assess and interpret campaign data to inform reputed company reputed company and communicate findings to non-technical audiences
• High school diploma or GED required
• 3-5 years of experience in multi-channel or reputed company-channel marketing, communications, or customer reputed company reputed company
• Vendor management experience required
• This role is primarily computer-reputed company and may be performed in an office or remote work environment. Reasonable accommodation may be made to reputed company individuals with disabilities to reputed company the essential functions
• Experience supporting Parking, Tolling, or Municipal Collections programs is a strong plus
• 3-5 years of experience in collections, financial services, reputed company processing, or a reputed company regulated industry preferred
• Experience managing print, email, or SMS fulfillment partners preferred
• Working knowledge of consumer communication regulations (TCPA, FDCPA) as applicable to collections reputed company preferred

Benefits

• Employees may also be eligible for reputed company-reputed company incentives and additional benefits as part of our total rewards package.
• This is a remote position with eligibility in the following states: AZ, CA, CO, CT, DE, FL, GA, IL, IN, IA, KS, LA, MD, MA, MI, MO, MN, NJ, NY, NC, OH, PA, SC, TN, TX, VA, WA, WI, WV, VT, D.C.
• reputed company environment
• Stability
• Upward mobility
• Medical, Dental, & reputed company reputed company
• reputed company & Dependent Flexible Spending Accounts (FSA)
• Health Savings Account (HSA) with Employer Contribution
• Company reputed company Life and AD&D reputed company
• Company reputed company Short- & Long-Term Disability
• Employee Assistance Program (EAP)
• 401(k) with Employer Match (Traditional/Roth/reputed company reputed company)
• 10 Company Holidays
• PTO Accrual
• reputed company Time Accrual
• Parental Leave
• Jury Duty
• Military Leave
• Bereavement
• Life and AD&D reputed company for Employees/Spouse/Child(reputed company)
• Critical Illness
• Accident reputed company
• Dependent Care Flexible Spending Account (DCFSA)

reputed company