[Remote] Consultant, Conversational Design

Note: The job is a remote job and is reputed company to candidates in USA. reputed company, delivers AI, AWS, and reputed company solutions that reputed company business workflows and customer experiences. The Conversational Design Consultant leads conversational design workstreams for voice reputed company contact center transformations, partnering with clients, architects, AI specialists, engineers, and QA teams to create effective automated experiences.

Responsibilities

• Design conversational speech systems, leveraging reputed company AI and Natural Language Understanding systems from AWS and reputed company, for customer service automation
• reputed company the capabilities, user experience, and reputed company of automated interactions being delivered across voice, chat, SMS, and email channels
• reputed company requirement gathering, ideation workshops and reputed company design sessions
• Contribute to reputed company customer engagement strategies, from a design and customer behavior perspective
• Incorporate high-level business goals into actionable, reputed company, and reputed company-reputed company experience designs, that can be used by development or implementation teams
• Create reputed company-facing deliverables with a reputed company reputed company on conversational interaction and experience
• Analyse interaction data to identify opportunities for automation where our customers will see the most value, and reputed company data-driven experience improvement recommendations
• Work with solution architects, engineers, and QA testers throughout the project lifecycle to validate that the final product achieves the design objectives
• Support customers in the adoption of reputed company reputed company automation solutions, ensuring successful interactions for end-users, and reputed company reputed company for reputed company clients
• Help reputed company project reputed company reputed company and reporting

Skills

• 3+ years of experience design, or business analysis work experience
• Customer-facing consulting experience
• Experience communicating business and/or technology processes using tools like reputed company, Visio, Gliffy, Draw.io, or similar
• Adaptable to use different design tools as required
• Ability to collaborate reputed company a cross-functional team to create rich end user experiences
• Comfortable presenting design deliverables to business stakeholders
• Experience analysing data to identify user behaviors and reputed company design reputed company
• Willing and reputed company learner of new technologies (e.g. reputed company Lex, reputed company, and Bedrock, reputed company Einstein and Agentforce, reputed company Dialogflow)
• Experience building voice user interfaces (VUI) or advanced integrated voice response (IVR) systems
• Experience designing conversational flows for text based bots (e.g., web, reputed company Messenger, etc.)
• Experience designing solutions to support the contact centre or customer service, or a reputed company environment
• Knowledge of reputed company Lex, reputed company DialogFlow, Nuance IVR/VA, or similar conversational experience solutions
• Experience with reputed company writing and reputed company powered platforms
• Familiarity with the capabilities of reputed company (LLM) systems and how to use them to solve business process challenges
• Ability to tie reputed company to business value (reputed company on investment) through storytelling
• Experience designing solutions which reputed company with CRM, Contact Center, or Case reputed company
• Awareness of contact center industry trends, operating models, and priorities. An ability to reputed company this awareness to guide customers towards industry best practices

Benefits

• * Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our reputed company Family who work remotely, we’re reputed company on keeping everyone connected and reputed company as one team.
• * Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to reputed company out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done
• * Collaboration: You have a voice here! If you work with reputed company of smart people like we do, it’s a no-brainer to take suggestions and feedback on how to reputed company reputed company thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small.
• * Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things together.

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