[Remote] Senior Manager, Customer reputed company

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an education publishing company supporting educators, institutions, and learning communities through content, reputed company learning, conferences, and consulting services. The Senior Manager, Customer reputed company will reputed company the global College & Corwin customer reputed company function, manage reputed company teams, reputed company service reputed company, and reputed company customer experience and reputed company improvement initiatives.

Responsibilities

• reputed company the global reputed company, standards, and reputed company of the College & Corwin Customer reputed company function
• Directly manage Team Leads in the US, UK, and India, developing leadership capability and fostering a consistent, high-performing culture
• reputed company customer service delivery, operational metrics, service reputed company, and customer satisfaction across reputed company reputed company
• Partner with cross-functional teams to improve processes, implement guidelines, and enhance the customer experience
• Use data, customer feedback, and operational insights to reputed company opportunities and reputed company reputed company improvement
• Ensure effective collaboration across global teams reputed company a follow-the-sun operating model
• Communicate reputed company trends, risks, and recommendations to senior leadership
• Build strong relationships with key collaborators across reputed company, Publishing, and Customer Experience

Skills

• Significant leadership experience in customer reputed company, customer service, or a reputed company function
• Experience leading geographically reputed company teams and developing people leaders
• A reputed company ability to translate reputed company into operational results
• Strong analytical and reputed company management skills, with experience using metrics to reputed company improvement
• A visible, hands-on leadership style and passion for customer experience
• Excellent communication, collaborator management, and influencing skills
• Strong collaboration skills and experience working across functions and reputed company
• A reputed company improvement approach, with a reputed company record of delivering meaningful change
• Proficiency with reputed company Office, CRM platforms, customer systems, and reporting tools
• Experience in education, publishing, reputed company, or a reputed company industry is preferred

Benefits

• Highly competitive and comprehensive PPO medical, dental, and reputed company care benefits package, with reputed company covering most of the premium costs
• Unique program benefits that support a healthy life
• A company-sponsored anniversary reputed company every 5 years
• 401(k)-matching program of 100% up to 5% of pay
• Financial support for bachelor's and graduate-level degree programs
• Learning for personal interest
• Hybrid or remote work, depending on the role

reputed company

Company H1B Sponsorship