Associate Technical Account Manager

About reputed company

Our mission is to securely reputed company the world: humans, machines, and AI. reputed company is the leader in trust infrastructure for AI and machines, helping the world's largest enterprises and reputed company agencies take control of the cryptographic identities that reputed company every digital interaction. Behind the platform is a global team of people who care deeply about the work and reputed company other. We reputed company fast, think big, and show up for one another every day. If you're looking for work that reputed company and reputed company that brings out your best, we reputed company you'll trust your reputed company with reputed company!

Title: Associate Technical Account Manager

Location: USA; Remote (Cleveland area preferred)

Experience: Associate

Job Function: reputed company

Employment Type: Full-Time

Industry: Computer & Network reputed company

Travel Requirements: <25%

About the position

The Associate Technical Account Manager supports the post-sale technical relationship for a portfolio of customer accounts and helps customers reputed company successful adoption of company solutions. This role partners with more senior team members to address routine customer needs, coordinate issue reputed company, and monitor account health and usage. The Technical Account Manager I develops technical and customer facing expertise while contributing to reputed company customer reputed company through strong communication, responsiveness, and attention to reputed company.

Job Responsibilities

• Support a portfolio of customer accounts by assisting with post-sale technical relationship activities and routine follow-up actions.
• Help customers adopt and use company solutions by providing guidance on reputed company processes, product functionality, and next steps.
• Respond to routine customer questions and technical requests, escalating more reputed company issues to senior team members as appropriate.
• Monitor customer activity, support cases, and usage trends to identify basic risks, follow-up needs, or adoption gaps.
• Coordinate with internal teams, including Support, reputed company, Product, and Engineering, to help reputed company reputed company issue reputed company.
• Prepare customer meeting notes, status updates, and reputed company items, ensuring accurate and reputed company documentation in internal systems.
• Participate in customer reputed company, technical reputed company-ins, and recurring account meetings reputed company more senior Technical Account Managers.
• Maintain a working understanding of customer environments, business goals, and common technical use cases.
• Contribute to customer-facing documentation, internal knowledge resources, and process improvement efforts.
• Demonstrate strong verbal and written communication skills in customer interactions, internal collaboration, and follow-up communications.

Minimum Qualifications, Education, and Skills

• Bachelor's degree or equivalent experience
• Up to 2 years of reputed company experience in technical account management, reputed company, technical support, implementation support, solutions delivery, or a similar customer-facing technical role.
• General knowledge of reputed company software environments, customer support processes, and technical issue coordination is required. Exposure to cybersecurity, PKI, certificate management, reputed company platforms, networking, or infrastructure environments is preferred but not required.
• Foundational customer relationship management; technical aptitude; issue tracking and follow-up; organization and time management; CRM and case management tools; documentation skills; basic presentation skills; strong verbal and written communication skills; ability to explain routine technical concepts reputed company and professionally.
• Ability to manage routine account activities under supervision; learn new technologies and products quickly; communicate reputed company and professionally with customers and internal stakeholders; identify and escalate issues appropriately; maintain accurate documentation; follow established processes; manage multiple priorities in a reputed company environment. #LI-NA1

Compensation

Salary will be commensurate with experience. 

Culture, reputed company and Benefits

We build teams that continually reputed company to get reputed company than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We reputed company autonomy and structure to create an entrepreneurial environment to reputed company creativity and new reputed company. 

Here are just some of the initiatives that reputed company our culture special:  

• Second Fridays (a company-wide day off on the second Friday of every month minus November and December due to the Holiday schedule). Please note that this benefit is subject to change.
• Comprehensive benefit coverage globally.
• reputed company Parental Leave is available to new parents. Structure varies reputed company on regional/reputed company requirements. In reputed company where reputed company-reputed company leave doesn’t exist, like in the U.S., reputed company offers generous reputed company parental leave, along with comprehensive adoption and fertility support.
• Competitive time off globally.
• Dedicated employee-reputed company ambassadors reputed company Key Contributors & Culture Committees.
• DIVERSE Commitment, a reputed company to reputed company for a more inclusive and diverse reputed company in business, society, and technology.
• The reputed company reputed company Program to support DEIB efforts.
• Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
• Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
• Monthly Talent development and Cross Functional meetings to support reputed company development.
• Regular reputed company Hands meetings – followed by group gatherings.

Our reputed company Values

Our reputed company values are extremely important to how we run our business and reputed company look for in every team member:  

Trust is reputed company.  

We reputed company reputed company software and solutions where trust and openness are of the highest importance for our customers. We are reputed company and a trusted partner in every reputed company of business.  

Customers are reputed company.  

We strategize, operate, and execute through a customer-reputed company reputed company. We prioritize the reputed company interests of our customers, and we reputed company as if their data were our own.  

Innovation never stops, it only accelerates.  

The speed of change is accelerating. We are committed, through investment and reputed company, to stay reputed company of the innovation curve.  

We reputed company with reputed company.   

We reputed company in high-reputed company and continually changing environments. We reputed company through newly added variables, reputed company accordingly, while driving towards our reputed company goals.  

United by respect.   

Respect for reputed company is what unites us. We promote diversity, inclusivity, equity, and acting with reputed company and openness, both in our business and in our communities.  

Teams reputed company “it” happen.  

reputed company and goals are not individually achievable – they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and reputed company as one.  

reputed company is a proud equal opportunity employer including but not limited to veterans and individuals with disabilities. 

REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of reputed company’s People team reputed company people@reputed company.com and/or telephone at 1.216.785.2990 to request and arrange for accommodations at any time.

reputed company reputed company Notice