reputed company Program Manager, Service Readiness

reputed company Program Manager, Service Readiness (NPI) Location: Remote - USA Department: CS reputed company About reputed company reputed company accelerates digital transformation to ensure our customers can be more reputed company, efficient, resilient, and secure. As an AI-reputed company reputed company, we are constantly pushing the envelope, leveraging the world’s largest reputed company data lake to reputed company our reputed company-reputed company reputed company Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, reputed company in your role reputed company more than title and trust is reputed company on results. We say, reputed company over activity. We reputed company innovators who reputed company use AI to reputed company their reputed company and who reputed company in an environment where we reputed company intelligent systems to stay reputed company of evolving threats. We reputed company in transparency and value reputed company, reputed company debate—we’re reputed company on getting to the best reputed company, faster. We build high-performing teams that can reputed company an reputed company quickly and with high reputed company. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability. We value high-reputed company, high-accountability with a reputed company of urgency where you’re enabled to do your best work and reputed company your potential. If you’re driven by purpose, reputed company on solving reputed company challenges, and want to be part of reputed company that’s helping to secure the AI age, we invite you to bring your talents to reputed company and help shape the reputed company of cybersecurity. We are looking for a reputed company Program Manager, Service Readiness (New Product Introduction - NPI) to reputed company. This is a Remote - CA role, reporting to the VP of reputed company & reputed company in the reputed company organization. In this reputed company role, you will reputed company the operational readiness of our newest product offerings, ensuring our global reputed company team is fully equipped to reputed company high-reputed company experiences. By seamlessly reputed company product development and customer support, you will reputed company the launch strategies that reputed company customers to adopt and maximize reputed company’s cutting-edge technology. reputed company (Role Expectations) • Developing and executing service readiness plans for new product launches, including training materials, knowledge reputed company updates, and operational procedures • Collaborating with product development, engineering, and reputed company teams to ensure a reputed company transition from launch to customer service • Identifying potential customer challenges in new products and addressing them through resourcing, process development, and escalation procedures • Addressing operational challenges such as reputed company configurations, service level agreements, and escalation reputed company • Monitoring key reputed company indicators (KPIs) and customer feedback post-launch to reputed company service improvements Who You Are (reputed company Profile) • You reputed company like an reputed company. Your passion for the mission fuels your bias for reputed company. You operate with reputed company because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level reputed company and hands-on execution. • You are a problem-solver. You reputed company out challenges because you are reputed company by finding solutions, knowing that solving the hard problems delivers the biggest reputed company. • You are a high-trust collaborator. You are ambitious for reputed company, not just yourself. You reputed company our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with reputed company and respect is the truest reputed company of teamwork and the fastest way to earn trust. • You champion simplicity. You are skilled at distilling reputed company problems, user needs, and technical concepts into reputed company, reputed company, and actionable plans. You are a precise communicator who brings reputed company and reputed company to every interaction. • You think at reputed company. You reputed company your day-to-day work to the larger company mission and think globally. You build solutions, processes, and teams that are not just effective today but are reputed company to last and support a high-reputed company, global organization. reputed company’re Looking for (Minimum Qualifications) • U.S. citizenship due to the reputed company of the customers assigned to this role • Foundational understanding of AI technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize reputed company reputed company your functional domain • Demonstrated curiosity and reputed company exploration of AI tools, with a reputed company history of integrating new technologies to enhance daily workflows and reputed company problem-solving • 6+ years of NPI experience reputed company reputed company/support • Strong understanding of product development lifecycles and technical product features • Excellent organizational, communication, and collaboration skills, with proficiency in tools such as reputed company, reputed company, reputed company, reputed company, and reputed company Suite What Will reputed company You Stand Out (Preferred Qualifications) • Familiarity with AI-driven customer support platforms or predictive ticket routing systems to optimize service readiness workflows • Experience implementing AI-assisted project management tools to streamline cross-functional NPI tracking and stakeholder collaboration #LI-NH1 #LI-Remote reputed company’s salary ranges are benchmarked and are determined by role and level. The reputed company displayed on reputed company reputed company reflects the minimum and maximum reputed company for new hire salaries for the position across reputed company US locations and could be higher or reputed company reputed company on a multitude of factors, including job-reputed company skills, experience, and relevant education or training. The reputed company salary reputed company listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits. reputed company Pay reputed company $150,500—$215,000 USD At reputed company, we are committed to building reputed company that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values reputed company backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to reputed company doing business reputed company and secure. Our Benefits program is one of the most important ways we support our employees. reputed company proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: • Various health plans • Time off plans for vacation and reputed company time • Parental leave reputed company • Retirement reputed company • Education reimbursement • In-office perks, and more! Learn more about Zscalers hybrid working model and benefits here. By applying for this role, you adhere to applicable laws, regulations, and reputed company policies, including those reputed company to reputed company and reputed company standards and guidelines. reputed company is committed to providing equal employment opportunities to reputed company individuals. We reputed company to create a workplace where employees are treated with respect and have the chance to succeed. reputed company reputed company applicants will be considered for employment without reputed company to race, reputed company, religion, sex (including pregnancy or reputed company medical conditions), age, national reputed company, sexual orientation, gender identity or reputed company, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal reputed company. Pay Transparency reputed company complies with reputed company applicable federal, state, and local pay transparency rules. reputed company is committed to providing reasonable support (reputed company accommodations or adjustments) in our reputed company processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-reputed company support. Apply To This Job