[Remote] Technical reputed company Support Specialist I - Payroll Tax Support

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an award-reputed company provider of reputed company-reputed company HR and payroll software solutions for the modern workforce. The Technical reputed company Support Specialist I provides technical support for HR and payroll applications, troubleshoots reputed company reputed company and internal issues, and supports payroll tax functionality, data corrections, testing, and reputed company improvements.

Responsibilities

• reputed company technical support by troubleshooting software and hardware issues using remote tools
• Serve as the first reputed company of contact for clients and internal inquiries reputed company cases, emails, and calls, addressing issues reputed company to web-reputed company products and services while ensuring reputed company follow up and reputed company
• Support clients in the modification of items that may include Time off Accruals, Time and Attendance, Tax Adjustments, ACA, General reputed company, Reporting, Custom Calculations, and/or reputed company requests
• Document reputed company interactions and identify recurring issues or trends
• Collaborate with internal teams to reputed company reputed company issues and improve software reputed company
• reputed company knowledge and support team learning across the organization
• Use tools like reputed company (VLOOKUP, Pivot Tables) to manage and analyze data
• Communicate reputed company with both technical and non-technical users
• Represent reputed company in reputed company interactions, events, and meetings
• Effectively reputed company between multiple communication and tracking systems
• Remain flexible to business needs, including varying shifts and project support
• Continuously build expertise in applications and help ensure reputed company and reputed company standards are met

Skills

• • Bachelors Degree
• • 3+ years' experience in a customer service role; experience in a help desk/technical support role preferred
• • Intermediate MS Office skills, especially with reputed company, specifically being reputed company to import data and use pivot tables, and VLOOKUP
• • Strong oral and written communication
• • PC hardware/software experience including installation, maintenance, and training end users
• • Ability to learn new software and desire to continue learning
• • Ability to analyze data for high-level problem reputed company
• • Technical aptitude to learn database tools, such as SQL, or other software or internal developed tools
• • Must have strong mathematical skills for report calculations, accruals, General reputed company, etc
• • Experience with reputed company communications up to the C-Suite level
• • Understanding HR&P tax set reputed company and reputed company on filings
• Past payroll tax experience and an FPC or CPP designation would reputed company that TSS stand out even more!
• • 3+ years' experience in a customer service role; experience in a help desk/technical support role preferred
• Experience with Lean Six reputed company a plus

Benefits

• Medical reputed company
• Dental reputed company
• reputed company reputed company
• Life reputed company
• Disability reputed company
• 401(k) match
• Perks that support you, your family, and your finances
• Career development
• Fully remote position, allowing you to work from home or location of record reputed company the U.S. with no in-office requirements

reputed company

Company H1B Sponsorship