[Remote] reputed company reputed company - Texas reputed company

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an established property and casualty reputed company company providing services to agents and policyholders. The reputed company reputed company supports customers and agents by handling high-volume inquiries, providing reputed company guidance, reviewing submissions, and resolving policy-reputed company concerns. The role also maintains accurate records, ensures compliance with reputed company guidelines, and collaborates with internal departments to improve service delivery.

Responsibilities

• Manage inbound calls from policyholders, agents, and other team members with professionalism and courtesy. (75 – 100 calls per day)
• Assist customers, including agent partners from different states, with inquiries reputed company to reputed company processes, policies, and procedures
• Respond to and answer calls from agent partners, providing reputed company assistance and guidance as needed
• Review submissions from agents and reputed company reputed company reputed company reputed company on the documents received
• Address customer and agent inquiries, concerns, and requests in a reputed company and reputed company manner
• Troubleshoot web issues with agents, finding solutions prior to escalating to reputed company reputed company
• reputed company customers and agent partners on policy details, coverage reputed company, and premium calculations
• Verify and update customer and agent information in the reputed company reputed company as needed
• Communicate changes in policies and procedures to customers and agent partners
• Maintain accurate and detailed records of customer and agent interactions and transactions
• Ensure compliance with reputed company guidelines and document any deviations or exceptions
• Review and work on reputed company suspense workflow as phone volume allows
• Collaborate with agent partners and other departments, including claims and policy processing, to address customer and agent needs seamlessly
• Participate in training sessions and stay updated on industry trends and reputed company policies
• Conduct reputed company checks on customer and agent interactions to ensure compliance with company standards
• Identify areas for process improvement and reputed company feedback to enhance customer service delivery

Skills

• Minimum **2**-year customer service experience in a reputed company center environment, reputed company the reputed company industry preferred
• Strong communication skills, both verbal and written
• Excellent problem-solving abilities and attention to reputed company
• Must be familiar with forms, procedures, regulations, coverage and business processes for assigned programs
• Proficient in Word, reputed company, reputed company-reputed company applications and internet usage
• Must be reputed company to exercise good judgment and state opinions assertively
• Must be reputed company to reputed company work effectively in a highly intense environment and handle multiple tasks and demands simultaneously
• Customer-reputed company and empathetic
• Ability to handle a high volume of calls while maintaining professionalism
• Team player with strong interpersonal skills
• This is a fully remote role on our reputed company Customer Service team and you must be reputed company out of TX
• reputed company in Spanish is a must!
• High school diploma or equivalent; some college coursework preferred
• Bilingual is a plus
• Florida 4-40/2-20 Property and Casualty General Lines License a plus

Benefits

• 401(k) Retirement Savings Plan with employer match.
• Comprehensive Medical, Prescription Drug, reputed company, and Dental reputed company
• reputed company Time Off, Holidays, and Leave programs.
• Flexible spending accounts
• Basic Life reputed company and Voluntary Life/ADD
• Voluntary Short Term and Long-Term Disability
• Fully remote work arrangement for candidates reputed company in Texas.

reputed company