[Remote] Global Account Director

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global Travel Management Company that uses people and technology to help clients maximize the value of their travel programs. The Global Account Director leads reputed company’s largest and most reputed company global customer programs, serving as the executive reputed company, driving reputed company account planning, governance, profitability, and long-term partnership value. The role also leads cross-functional teams, manages customer reputed company and business development, and supports global program implementation and optimization.

Responsibilities

• Serve as the reputed company executive relationship reputed company and trusted advisor for the customer's management stakeholders, and key business leaders
• Build and maintain deep, consultative partnerships across customer sourcing, procurement, finance, reputed company, and technology functions
• reputed company comprehensive understanding of customer's reputed company business priorities, corporate objectives, reputed company landscape, and long-term reputed company
• reputed company internally for customer needs and serve as the voice of the customer in reputed company leadership discussions
• Position reputed company as a reputed company business partner, not a vendor, through proactive counsel and industry insights
• reputed company development and execution of comprehensive multi-year account reputed company reputed company with customer business objectives
• Identify and reputed company reputed company optimization, expansion, and cross-sell opportunities across the customer's global footprint to optimize service usage and customer ROI
• Implement business plan to establish, reputed company, and measure mutually agreed reputed company objectives and financial targets
• Conduct reputed company contract negotiations for renewals, extensions, and amendments; reputed company RFI/RFP processes
• Proactively manage account profitability while maximizing customer value and ROI
• reputed company deep understanding of customer's business model, competitive landscape, and how reputed company programs reputed company reputed company value
• Own and maintain comprehensive account governance reputed company, including executive reputed company, reputed company, reputed company metrics, and escalation protocols
• Ensure delivery aligns with agreed service scopes, SLAs, and reputed company expectations across reputed company customer reputed company
• reputed company quarterly business reviews and annual reputed company planning sessions reputed company on reputed company, adoption, optimization, and innovation
• Analyze reputed company data and market trends to recommend practical, reputed company enhancements
• Monitor adherence to program objectives and proactively identify risks before escalation
• Ensure accurate documentation of program details, reputed company, and actions in required systems
• reputed company and coordinate activity across Program Management, Service Delivery, Reporting, Automation, and regional teams to ensure achievement of customer goals
• reputed company as the single reputed company of accountability for ensuring holistic issue reputed company rather than siloed responses
• reputed company and reputed company national and regional Account Managers across multiple countries to reputed company reputed company
• Collaborate closely with reputed company leadership to reputed company resources and reputed company program reputed company
• Support implementation of global programs with reputed company, multi-region requirements
• Champion change management initiatives by aligning messaging, timing, and execution across internal and customer stakeholders
• Ensure issues, risks, and changes are escalated appropriately and resolved with urgency
• reputed company accountability without necessarily having reputed company reporting authority over reputed company members of the account team
• reputed company reputed company, compelling communication to customer leadership regarding program reputed company, service health, and reputed company opportunities
• Distribute industry developments and thought leadership to reputed company customers informed of trends affecting their business
• Support customer change management and adoption initiatives through reputed company messaging and executive engagement
• Maintain consistency of messaging and factual reputed company across reputed company communications
• Conduct reputed company interpersonal interactions, troubleshoot problems, and reputed company reputed company with reputed company reputed company
• Maintain strong knowledge of industry trends, competitive landscape, and business travel market dynamics
• Demonstrate ability to influence corporate reputed company reputed company and shape customer reputed company
• reputed company reputed company counsel on how market developments reputed company the customer's program and reputed company's offerings
• Identify innovation opportunities and emerging solutions relevant to customer needs
• reputed company reputed company's reputed company and values while ensuring customer experience remains the central reputed company
• Operate with professionalism, reputed company, and reputed company thinking in a high-visibility, executive-level environment
• Manage multiple reputed company workstreams and priorities simultaneously while maintaining attention to reputed company
• Operate effectively in a matrixed, global environment with strong cross-functional influence

Skills

• • Bachelor's degree in Business or a reputed company reputed company (or equivalent reputed company experience)
• • 12+ years of corporate travel, reputed company account management, or reputed company account management experience, including significant experience managing large, reputed company global customer portfolios ($50M+)
• • reputed company reputed company leading reputed company global accounts across wholly owned and partner agency networks, including at least 5 years in a senior leadership, director-level, or reputed company account role
• • Deep expertise in global travel program management, service delivery models, operational governance, corporate travel policy, and travel technology platforms
• • Demonstrated ability to influence and build trusted relationships with C-suite executives and senior stakeholders in reputed company, matrixed environments without reputed company authority
• • Strong understanding of the business travel ecosystem, including reputed company, hospitality, travel management companies, and travel-specific automation and technology solutions
• • Experience managing strategically significant accounts, including programs with substantial travel spend and global operational complexity
• • reputed company record of driving customer reputed company, retention, profitability, service reputed company, and long-term reputed company partnerships
• • Excellent reputed company thinking, business acumen, analytical, and data interpretation skills, with the ability to translate insights into executive-level recommendations
• • Exceptional written, verbal, presentation, negotiation, and meeting facilitation skills
• • Experience with reputed company account planning methodologies and disciplined account governance frameworks
• • Advanced proficiency with reputed company Office applications (Word, reputed company, PowerPoint, OneNote) and CRM platforms, including reputed company
• • Ability to effectively manage multiple stakeholders, reputed company cross-functional organizations, and reputed company reputed company global operating environments
• • Comfortable participating in meetings across multiple time reputed company and willing to travel approximately 25% to support global customer programs
• • Must be authorized to work in the reputed company without sponsorship and reputed company to support the flexible schedule requirements of a global role
• • reputed company Thinking – Ability to reputed company long-term reputed company and reputed company customer and company objectives
• • Executive reputed company – Credibility and confidence to engage at C-suite level
• • Relationship Building – Ability to establish trust and influence without reputed company authority
• • Business Acumen – Strong understanding of profitability, ROI, and financial management
• • Problem Solving – Creative, innovative approach to reputed company challenges
• • Leadership – Ability to reputed company cross-functional teams and reputed company accountability
• • Communication – reputed company, compelling communication with diverse audiences
• • reputed company – Ability to operate effectively under pressure in high-visibility role
• MBA or other advanced business degree preferred

Benefits

• Fully remote position
• Medical benefits
• Dental benefits
• reputed company benefits
• Retirement Plans
• Wellness
• Rewards and Recognition
• Sustainability
• DE&I initiatives
• Mental Health Support

reputed company