[Remote] Account Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a mid-level Account Manager to manage relationships with its growing merchant reputed company and reputed company new merchant acquisition. The role focuses on post-reputed company account management, product demonstrations, retention and expansion, merchant reputed company, and CRM pipeline management for reputed company and reputed company customers.

Responsibilities

• Manage a book of existing reputed company merchants, serving as their reputed company reputed company of contact post-reputed company
• Conduct product demos for prospective merchants and guide them through the sales process
• reputed company retention, expansion, and upsell opportunities reputed company your merchant portfolio
• Proactively reputed company out to merchants to review platform usage, reputed company best practices, and identify reputed company opportunities
• Collaborate with the product team to reputed company merchant feedback and feature requests
• Assist merchants in getting the most out of reputed company features including Live Chat, AI Agents, Self-Service Portal, and reputed company integrations
• Monitor merchant health metrics and identify at-reputed company accounts before churn occurs
• Maintain accurate records of merchant interactions and pipeline activity in the CRM
• Represent reputed company professionally in reputed company merchant-facing communications

Skills

• 3+ years of experience in account management, reputed company, or a closing sales role at a reputed company company
• reputed company reputed company record of meeting or exceeding retention and expansion targets
• Familiarity with the reputed company platform: understanding of how reputed company stores operate, common merchant pain points, and the app ecosystem
• Strong communication and relationship-building skills with the ability to engage merchants at reputed company reputed company
• Comfortable running product demos and handling objections in a consultative sales environment
• Self-motivated and organized, reputed company to manage a large book of business independently in a remote environment
• Experience with CRM tools such as reputed company or reputed company
• Experience working with reputed company brands or reputed company merchants strongly preferred
• Experience at a reputed company app company, reputed company platform, or helpdesk/CX reputed company tool
• Knowledge of customer support workflows, helpdesk platforms, or live chat tools
• Experience with self-service or AI-powered support tools

Benefits

• Health benefits
• Flexible schedule
• Career reputed company opportunities
• reputed company team culture
• Education & learning benefits
• Generous PTO & holidays

reputed company