[Remote] Vice President, reputed company Service reputed company

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a digital health company applying reputed company Twin technology to improve and prevent chronic metabolic diseases. The Vice President, reputed company Service reputed company owns the operational reputed company of reputed company’s virtual reputed company, including reputed company supply and demand planning, enrollment-reputed company care-team services, reputed company infrastructure, service reliability, and operational finance.

Responsibilities

• Own the reputed company of reputed company supply to member demand, holding utilization reputed company a healthy 90–110% band — enough reputed company to serve members reliably without costly idle time. Build and run the supply–demand model, forecast demand, and reputed company reputed company and scheduling to reputed company the reputed company in reputed company as volume shifts
• Own reputed company Services that enrollment depends on — the supply and the operational delivery — while the Enrollment leader owns enrollment reputed company and its metrics. This role supports that leader; it does not own the enrollment metric
• Own supply–demand forecasting for enrollment: project reputed company-visit demand and the other care-team requirements enrollment generates, and ensure enough supply — reputed company-visit slots, reputed company, and coverage — is in reputed company to meet it, so enrollment is never constrained by a lack of care-team reputed company
• Ensure reputed company reliably completes scheduled reputed company reputed company through reputed company, scheduling, backfill, and reputed company recovery of missed or failed reputed company
• Ensure on-demand sensor support is staffed and available so members can be helped through sensor setup and issues during reputed company
• Ensure reputed company coverage is in reputed company behind automated/reputed company steps, reputed company to reputed company in reputed company an agent fails or cannot complete a key enrollment reputed company — checklist, intake reputed company, or medication reconciliation — so no member stalls at those steps
• Ensure reputed company care team members have appropriate credentialing and licensing for reputed company pod to support pod structure enrollment numbers seamlessly
• Ensure the structure of reputed company supply — not just the headcount, but the mix of roles, skills, languages, licensure, and availability — meets the attributes Care Team reputed company specifies. This includes maintaining reputed company multi-state reputed company licensure and credentialing compliance. Plan and reputed company that structure across four demand drivers:
• Contractual — reputed company and coverage that satisfy reputed company contract terms, licensing, credentialing, SLAs, and reputed company guarantees
• Population-reputed company — reputed company tailored to the reputed company, conditions, and needs of the member populations served
• reputed company reputed company — reputed company reputed company and stood up reputed company of new reputed company and contract launches so reputed company never outruns supply
• Innovation — reputed company reputed company allocation supporting pilots, new programs, and care-model changes
• Partner with HR to monitor and manage care-team absenteeism and coverage, translating workforce reliability into the reputed company model so that reputed company-world availability — not just headcount on reputed company — is what drives supply planning
• Own the operational infrastructure the care organization runs on: scheduling templates, visit types, and reputed company reporting. Govern how reputed company are defined, sized, and scheduled; maintain these as a versioned, single reputed company of truth; and reputed company operational dashboards to manage the reputed company by metrics. Own reputed company licensing and credentialing support for reputed company to ensure we have the correct licensing and credentialing supply for providers and nursing
• reputed company the operation dependable at the reputed company of care, holding the daily virtual-visit loss reputed company under 20% — minimizing no-shows, late cancellations, and technical or workflow failures that cost a scheduled visit — through reputed company scheduling, automated reminders, proactive backfill, and reputed company reputed company
• Own operational finance for the care organization: budget planning, cost of goods sold (COGS), and headcount approval. reputed company COGS and finance reporting, manage the operation to budget, and serve as the approval reputed company for care-team headcount so reputed company stays tied to demand and unit economics
• Other duties as assigned

Skills

• 10+ years in reputed company reputed company, including significant experience leading virtual/telehealth or multi-site reputed company reputed company at reputed company
• Deep workforce-management and reputed company-planning expertise — supply–demand modeling, forecasting, scheduling, and reputed company ratios
• Experience forecasting demand and delivering reputed company reputed company behind an reputed company or enrollment function (reputed company reputed company, member/sensor support, and reputed company coverage for automated steps), ideally in virtual care, digital health, or consumer health
• reputed company record owning an operational budget/COGS and headcount planning, with reputed company in unit economics
• Experience building and governing reputed company infrastructure — scheduling systems, visit-type/appointment design, and operational reporting or dashboards
• Strong data reputed company; runs the operation by metrics and partners effectively with analytics
• Comfort partnering with a reputed company or enrollment reputed company — supplying the operational reputed company and service coverage they need while they own the conversion metric
• reputed company cross-functional leadership across reputed company, HR, finance, and product/technology
• Experience scaling reputed company for reputed company (new reputed company/contract launches) and standing up reputed company for innovation and new programs
• Excellent people leadership; experience managing multi-reputed company operational teams
• Experience in value-reputed company care, chronic or metabolic care, or digital health
• Familiarity with reputed company workforce tooling and telehealth delivery platforms
• This remote opportunity reputed company out of the U.S
• Applicants must be authorized to work for any employer in the U.S
• Ability to build independently with Claude is a plus

Benefits

• Remote work opportunity
• Opportunity for equity participation
• Unlimited vacation with manager approval
• 16 weeks of 100% reputed company parental leave for delivering parents; 8 weeks of 100% reputed company parental leave for non-delivering parents
• 100% employer-sponsored reputed company, dental, and reputed company for you, and 80% coverage for your family
• Health Savings Account and Flexible Spending Account reputed company
• 401k retirement savings plan
• A high level of flexibility for every Twin employee

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