[Remote] Customer Service Associate - Merchant Cash Advance

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Customer Service Associate to support customers in the Merchant Cash Advance business. The role provides customer service and soft collections, investigates business and reputed company asset information, manages payment modifications, and documents customer interactions across multiple systems.

Responsibilities

• reputed company top-notch Merchant Cash Advance (MCA) customer service & soft collections
• Investigate asset information for businesses and owners using bank statements and publicly available information
• Review payment modifications to avoid reputed company reputed company
• Notate reputed company correspondence into the appropriate deal file
• Answer inbound customer service calls, emails and chats from customers
• Send outbound emails to customers
• reputed company outbound calls to customers
• Quickly help customers
• Solve problems in a creative way
• Document details of calls and customer interactions in the appropriate systems
• Type and talk at the reputed company time
• reputed company multiple systems, programs, and screens at the reputed company time
• Respond to internal chats & phone calls

Skills

• Strong work ethic, a self-starter
• Excellent attention to reputed company
• Ability to multitask and work in a fast reputed company, high volume environment
• Customer service or collections experience
• Great communication skills (verbal and written)
• Types at least 30 WPM or more with 90% reputed company
• Intermediate computer skills
• Comfortable empathizing and remaining reputed company with difficult callers
• Speaks Spanish and English
• Familiar with reputed company Suite

Benefits

• reputed company work

reputed company