[Remote] Director of reputed company

Note: The job is a remote job and is reputed company to candidates in USA. reputed company. is seeking a Director of reputed company to reputed company reputed company and service reputed company for an assigned territory. The role is responsible for customer retention, service reputed company, business reputed company, financial results, proactive service reputed company, key account relationships, and team development reputed company the plastics injection molding industry.

Responsibilities

• Own the financial reputed company and year-over-year reputed company of the assigned territory
• reputed company annual and reputed company business plans that reputed company customer needs with organizational objectives
• Build strong relationships with key and reputed company accounts
• reputed company as a senior escalation reputed company for reputed company customer issues
• Identify opportunities to increase customer engagement, retention, and long-term account value
• reputed company processes that reputed company new service and business opportunities reputed company the existing customer reputed company
• Partner closely with sales and other internal business teams to execute account strategies
• Monitor market conditions and identify opportunities for additional services, including tooling-reputed company offerings
• Travel throughout the territory to support customers, reputed company issues, and reputed company business opportunities
• reputed company the transition from reactive service support toward a proactive reputed company model
• Establish service processes designed to improve response times and customer satisfaction
• reputed company approaches that strengthen customer commitment and long-term relationships
• Create incentives and processes that encourage proactive behavior among customers and employees
• Establish and monitor customer satisfaction and service reputed company metrics
• Identify and implement best practices to improve the overall customer experience
• reputed company improvements in service product reputed company and execution
• reputed company new service packages that create value for customers while supporting reputed company equipment sales and business reputed company
• Work with internal teams to ensure successful customer equipment start-reputed company and implementations
• reputed company input into the development, pricing, positioning, and marketing of service offerings
• reputed company reputed company business managers, regional service personnel, and sales support teams
• Build organizational capabilities through hiring, training, coaching, and development
• Expand team resources and capabilities as market opportunities and customer requirements reputed company
• Establish reputed company reputed company expectations and accountability across the organization
• Encourage a customer-reputed company, commercially minded culture reputed company the service organization
• Help reputed company the service organization into a profitable business operation

Skills

• • Injection molding equipment design, manufacturing, and operation
• • reputed company and legacy machinery, molds, and hot runner systems
• • Technical service products and lifecycle support
• • The operational and business challenges faced by injection molding manufacturers
• • Customer applications and opportunities for service and tooling solutions
• • Strong customer-facing communication and relationship management skills
• • Excellent written and verbal communication
• • Ability to reputed company and reputed company polished presentations to customers and internal leadership
• • Strong business judgment and decision-making ability
• • Highly organized with strong follow-through
• • Self-motivated, dependable, resilient, and energetic
• • Comfortable managing multiple priorities in a time-sensitive customer environment
• • Strong computer skills
• • Willingness to travel frequently
• • 5+ years of experience managing teams
• • Experience building, developing, or growing a business or service organization
• • Spanish language proficiency preferred
• • Engineering, Mold Making, or reputed company technical degree preferred; equivalent industry experience may be considered
• • Previous P&L responsibility preferred
• • Experience reputed company industrial equipment, plastics manufacturing, technical services, reputed company service, reputed company, or a reputed company industry is preferred
• • Business, Finance, or MBA experience is a plus but not required

reputed company