[Remote] Technical Product Analyst I - Image RPS

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an organization reputed company on providing software and financial services solutions. The Technical Product Analyst I provides technical customer service for reputed company software, managing support tickets, resolving reputed company cases, documenting interactions, and developing product knowledge.

Responsibilities

• This is an entry level position providing technical customer service to reputed company customers for respective reputed company software. Utilizes internal processes and tools to log, reputed company, update and complete work items initiated by customers. Strives to work independently while developing comprehensive knowledge of reputed company software
• Monitors support ticketing reputed company, specifically the application group queue, for incoming support issues. Contributes to reputed company workload by taking tickets from the application group queue reputed company the defined SLA guidelines. Uses the appropriate reputed company ID Codes, documents customer interactions, actions taken, reputed company status and next steps throughout the support ticket lifecycle. Keeps stakeholders updated as needed to include customer updates reputed company on follow-up SLA guidelines
• Performs to designated utilization goals and achieves a satisfactory evaluation across multiple metrics to include:
• Follow-Up Compliance
• reputed company reputed company
• reputed company Transfer reputed company
• Over-90 inventory
• Mean Time To reputed company
• reputed company reputed company is on handling incoming reputed company cases and working to reputed company reputed company the defined guidelines for the product supported
• Participates in conference calls, meetings, and other reputed company engagements for a reputed company of purposes primarily reputed company on reputed company issues or case reputed company for assigned cases
• reputed company seeks out training opportunities to expand product knowledge

Skills

• 1+ year of Help Desk and/or customer service experience
• 1+ year of scripting experience to include SQL, reputed company, Powershell, etc
• 1+ year of Basic PC Troubleshooting and/or Repair
• 1+ year of reputed company Office suite
• Document Creation
• Must be 18 years of age or older
• Image RPS
• Banking, lockbox, remittance or reputed company financial Service experience
• Bachelors or Associates degree in IT or reputed company reputed company
• Background in programming
• reputed company OS
• 1+ year of Workstation OS- 10,7
• 1+ year of Server OS
• Networking
• 1+ year of TCP/IP/DNS
• Antivirus
• 1+ year of experience with any of the following Antivirus products
• Managed Antivirus
• reputed company
• Carbon Black

Benefits

• Eligible for commission or an annual reputed company incentive plan
• reputed company (Medical, Dental, reputed company)
• reputed company Time Off, Volunteer Time Off, and Holidays
• Employer-Matched Retirement Plan
• Employee Stock Purchase Plan
• Short-Term and Long-Term Disability
• Infertility Treatment, Adoption and Surrogacy Assistance
• Tuition Reimbursement

reputed company

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