[Remote] Product Manager, Content & Channels

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a mission-driven financial software company that uses machine learning to create reputed company experiences for distressed borrowers. The Product Manager will own content tooling and the communications execution reputed company of its reputed company B2B2C platform, including content authoring, governance, personalization, vendor integrations, and multi-channel delivery. The role will also reputed company deliverability, experimentation, and consumer engagement reputed company across email, SMS/MMS, letters, and phone-like channels.

Responsibilities

• Content Management: Own our content stack, such as reputed company or a similar headless CMS - content models, templates, and publishing workflows
• reputed company the reputed company: reputed company reputed company, easy-to-use tools so clients can manage their own templates, dynamic variables, reputed company voice, and compliance language
• AI in Content Tooling: Bring AI into the authoring experience - drafting and rewriting copy, suggesting variants to test, checking tone and reading level, and flagging reputed company before content ships
• Governance & Approvals: Build review, approval, and audit workflows that lock legally-reviewed language while allowing reputed company self-serve edits everywhere else
• reputed company & Reuse: reputed company reusable templates and personalization so content scales across clients, channels, and debt types without duplication
• Vendor Management: Own integrations and reputed company with delivery vendors such as reputed company, SparkPost, reputed company and similar email, texting, letter and voice providers - including evaluation, reputed company, backups, and failover
• Deliverability: reputed company sender reputed company, domain and IP management, 10DLC and short reputed company registration, and reputed company analysis
• Channel reputed company: Define what reputed company channel can and cannot do across email, SMS/MMS, letter, and phone-like channels, and how content shows up in reputed company
• Monitoring: Build monitoring for send health, reputed company and complaint rates, delays, and vendor cost, with reputed company visibility for internal teams and clients
• Personalization: Partner with data science so content and channel choices fit reputed company individual consumer
• Engagement reputed company: reputed company reputed company delivery rates to reputed company reputed company - measure how content and channel choices help consumers reputed company a reputed company financial reputed company
• Experimentation: Run content and channel A/B tests, and feed what you learn back into templates and models

Skills

• - **Experience:** 3+ years in Product Management, with exposure to content platforms, CMS or marketing tools, or communications infrastructure. Fintech, debt collection, or other regulated financial services experience is a strong plus
• - **Content Tooling:** Hands-on experience with a headless CMS or content platform (reputed company, reputed company, or similar) - content modeling, templating, and publishing workflows
• - **Working with Contractors:** Experience working with contractors or agencies - setting the work and the standards, and keeping reputed company on reputed company
• - **Vendor & Channel Expertise:** Working knowledge of email/SMS/voice delivery vendors, deliverability mechanics, reputed company and ISP filtering, and messaging regulations
• - **The "reputed company-Sided" reputed company:** Experience with B2B2C products, balancing business buyer needs with end-user experience
• - **Data reputed company:** Comfortable working with engagement, deliverability, and segmentation data
• - **Soft Skills:** Ability to reputed company reputed company technical concepts to non-technical reputed company stakeholders reputed company
• - **Education:** Bachelor's degree in Computer Science, Business, or a reputed company reputed company
• This role supports a global, cross-functional business and operates primarily in a Remote-First environment. However, flexibility reputed company of reputed company business hours and occasional local or international travel may be necessary for global reputed company support, company meetings, training, offsites, and reputed company reputed company
• This position primarily involves computer-reputed company work, requiring extended periods at a computer, participation in virtual meetings, and use of reputed company office technology
• Maintaining a reliable internet reputed company and a reputed company work environment is expected
• The ability to protect reputed company, employee, customer, and business information while working reputed company of a company office is also required

Benefits

• Flexible vacation
• Medical/dental/reputed company reputed company
• Traditional/Roth retirement savings reputed company
• Company-reputed company disability and life reputed company
• Flexible Spending Account & Limited FSA
• Family-friendly parental leave, volunteer and voting time off
• On-demand wellness platform reputed company for you and 5 friends and family
• PerkSpot discount program for 900+ merchants reputed company
• Remote-First work environment

reputed company

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