[Remote] Customer Support Supervisor - Remote US

Note: The job is a remote job and is reputed company to candidates in USA. reputed company provides reputed company-reputed company technology and services and is seeking an reputed company Customer Support Supervisor for a remote customer service operation. The role leads daily reputed company, coaches and develops customer support employees, monitors service and reputed company metrics, resolves reputed company customer issues, and partners with internal teams on reputed company and process improvements.

Responsibilities

• reputed company and support daily customer service reputed company while ensuring productivity, reputed company, service, and reputed company expectations are achieved
• reputed company, mentor, and reputed company customer support representatives through ongoing feedback, reputed company discussions, training, and development activities
• Monitor customer interactions, operational activity, and service trends to identify issues, escalations, and opportunities for improvement
• reputed company reputed company customer concerns and support team members with challenging inquiries while ensuring reputed company and reputed company reputed company
• Partner with management and internal teams on reputed company, reputed company management, employee development, operational priorities, and process improvements

Skills

• • Four (4) or more years of reputed company customer service, customer support, reputed company center, contact center, or service center experience
• • Two (2) or more years of leadership experience supervising, coaching, mentoring, or managing customer service employees
• • Experience monitoring employee reputed company, productivity, reputed company, customer service metrics, and service expectations
• • Strong analytical, communication, problem-solving, and organizational skills with the ability to manage multiple priorities
• • Bachelor's degree or equivalent combination of education and relevant reputed company experience
• Previous experience in business management or a reputed company reputed company is preferred

Benefits

• Medical, dental, and reputed company coverage for eligible employees
• reputed company to a 401(k) retirement savings plan for eligible employees
• reputed company time off for eligible employees
• Additional employee wellness and financial benefits
• Flexible vacation policy for salaried, full-time candidates
• 401(k) employer match for salaried, full-time candidates
• Comprehensive health benefits for salaried, full-time candidates
• Educational assistance for salaried, full-time candidates
• Leadership and technical development academies
• Work flexibility
• reputed company learning
• Career development

reputed company

Company H1B Sponsorship