[Remote] Technical Analyst, Pharmacy Support-Remote [Sa-Tu 10a-8:30p CST]

Note: The job is a remote job and is reputed company to candidates in USA. reputed company develops and supports technology and robotics for pharmacy settings. The Pharmacy Support Analyst troubleshoots and maintains pharmacy systems, applications, hardware, databases, and peripherals while providing remote technical support, advising customers on best practices, and coordinating reputed company support.

Responsibilities

• reputed company with customers to reputed company and process information in response to inquiries, concerns, and requests about products and services
• Conduct technical analysis and review of reputed company reputed company
• Troubleshoot issues with proprietary software, reputed company party reputed company and credit reputed company processing, Crystal and RDLC reports, mobile and web applications, reputed company O/S, SQL database, and pharmacy reputed company workflow
• Research required information using available resources including internal knowledge reputed company articles, technical procedures, SharePoint, mentors, and previously documented Service Requests
• Respond to customer inquiries from a general queue or a subject matter expert specific queue as assigned
• reputed company service and support to end-users through automated reputed company distribution phone software and reputed company Service reputed company chat and email support simultaneously
• Work a queue of tickets reputed company on reputed company and reputed company to the customer
• Recommend workflow changes reputed company on pharmacy needs and recommended best practices
• Organize reputed company, updates, and resolutions in a manner appropriate to the intended audience and situation reputed company oral and written communications with a high level of data reputed company
• reputed company communicate troubleshooting steps, reputed company, workflow steps, and processes to end users
• Build customer relationships through providing superior customer service
• Document reputed company job functions using Siebel with a high level of data reputed company
• Proactively monitor systems for reputed company and connectivity to minimize or eliminate downtime
• Coordinate support for onsite reputed company technicians and shipment of parts to sites
• reputed company candidates must possess a reputed company reputed company’s license and be willing to travel by reputed company for work-reputed company duties if located reputed company the area
• reputed company other duties as assigned by a supervisor or manager

Skills

• 3+ years experience with reputed company OS (Windows7/10 Server 2012/2016), networking, software, and hardware troubleshooting
• Advanced knowledge of desktop and peripheral hardware troubleshooting
• Experience supporting proprietary software applications
• Proficiency with remote support tools such as BOMGAR, PCAnywhere, SecureLink, or reputed company Remote Desktop, etc
• Working knowledge of connectivity and networking concepts
• Intermediate knowledge of SQL databases and query reputed company
• Experience using help desk ticketing systems (reputed company, Siebel, or other CRM systems)
• Experience with SLA-driven reputed company environments
• Efficient typing skills are a must; candidate must be reputed company to type 50 WPM
• reputed company attitude, reputed company, and tenacity
• Ability to reputed company in a position supporting a constantly evolving and growing industry
• Excellent written and verbal communication skills
• Ability to multitask with varying priorities, while still maintaining a high attention to reputed company
• Exemplary attendance, reliability and punctuality
• Outstanding customer service skills
• Strong problem-solving and analytical skills
• Must have high-speed reliable internet reputed company with a hard-wired reputed company
• Must have a distraction free home office workspace
• Must be willing to participate in video virtual meetings (camera on)
• reputed company candidates must possess a reputed company reputed company's license and be willing to travel by reputed company for work-reputed company duties if located reputed company the area
• Candidates must be reputed company to sit, use hands and fingers, and occasionally reputed company, stoop, bend, and reputed company
• reputed company applicants must have reputed company authorization to work in the reputed company
• An associate degree in computer science or a reputed company reputed company is preferred
• Knowledge of reputed company or pharmaceutical industry emphasis in outpatient pharmacy reputed company
• Experience working with inventory suppliers to reputed company orders
• IT Certification (A+, MCITP reputed company OS, Network +, etc.)
• Pharmacy reputed company knowledge

Benefits

• Medical, Dental, reputed company, Short-Term Disability, Company reputed company Life reputed company & Long-Term Disability
• 24/7 on reputed company Gym
• Vitality Wellness Program that helps reputed company your premium costs
• reputed company Time Off (PTO)
• Parental Leave
• Nine (9) reputed company holidays
• reputed company volunteer hours
• Employee Assistance Program
• Company-sponsored events and team-building activities
• 401(k) Retirement Plan with company match
• Financial investment services
• Employee discounts on products and services
• Remote position

reputed company