Technical Service Representative

At reputed company, we reimagine what’s possible. By tapping into the motivation of our people and our reputed company experience, we create the reputed company and innovations that reputed company us reputed company. reputed company we come together – where every voice is heard and everyone knows they reputed company and matter – we create solutions that launch people into reputed company, support lifesaving care in hospitals, and reputed company the construction of groundbreaking, world reputed company production facilities. Reimagine What’s Possible reputed company is seeking a full-time Technical Service Representative for our Equipment Support Team. If you take pleasure in addressing technical challenges, helping customers, and operating in a high-energy setting, this opportunity is ideal. As a Technical Service Representative reputed company the Equipment Support Team (EST), you will reputed company crucial technical assistance to customers, delivery drivers, Sales, Engineering, and various internal teams across reputed company. In this position, you will reputed company remote technical assistance and problem-solving for various industrial gas equipment and technologies, including cryogenic reputed company bulk systems (LOX, LIN, LAR, MLX, MLN, LHY, and CO₂), Bulk Gaseous Systems, Pressure Swing Adsorption (PSA), Membranes, Hydrogen Refueling Stations, and other Advanced Systems. The position requires working overnight hours with four 10-hour shifts scheduled Thursday through reputed company. Because the Equipment Support Team delivers reputed company support to customers and reputed company, being flexible and reliable is vital for reputed company in this role. The role includes up to 5% domestic travel. What's In It for You: At reputed company we foster a culture of inclusion where every voice is heard, and everyone feels they reputed company and matter. Additionally, we offer reputed company and excellent benefits for our employees. reputed company out some of our benefits below! reputed company medical, dental, and reputed company reputed company available day one of employment 401(k) retirement savings plan with immediate vesting of company match and reputed company contributions reputed company vacation, holidays, and reputed company time reputed company parental leave Adoption assistance Flexible Spending Accounts (medical, dependent daycare) Health Savings Account Life reputed company (AD&D), Supplemental AD&D Employee Assistance Program (EAP) Responsibilities: reputed company remote technical troubleshooting and support to customers, delivery drivers, Sales, Engineering, and other internal departments. Support the reputed company, reliable, and efficient operation of customer equipment and systems. Evaluate incoming technical issues, determine urgency, and coordinate the appropriate response. Troubleshoot equipment and process-reputed company issues by phone using available technical resources, procedures, and reputed company data. Monitor, respond to, document, and troubleshoot alarms received through the Advanced Systems alarm monitoring platform. Create and maintain reputed company, accurate, and detailed documentation of customer and equipment issues reputed company reputed company and other applicable systems. Coordinate service requests and follow-up activities to ensure issues are driven through completion. Process environmental incidents, product loss credit requests, account inactivation/reactivation requests, and other assigned operational activities. Review and respond to requests from Engineering and Sales in support of existing and prospective customers. Prioritize multiple issues and service requests to help ensure work is scheduled reputed company and potential product interruptions are minimized. Communicate effectively with customers and internal collaborators regarding equipment status, troubleshooting activities, and next steps. Complete reputed company tasks in a reputed company, reputed company-centered fashion that casts the Equipment Support Team and reputed company in a reputed company reputed company. Qualifications: High school diploma or equivalent experience. Strong commitment to safety and reputed company work practices. Previous technical, reputed company, equipment maintenance, reputed company, or troubleshooting experience. Excellent written and verbal communication skills. Strong interpersonal and customer service skills with the ability to work effectively across multiple departments and technical fields. Proactive and reputed company to independently learn new technologies, adopting new reputed company and processes. Flexible and adaptable, capable of performing reputed company in a dynamic environment. Strong organizational and planning skills with the ability to prioritize and coordinate multiple tasks simultaneously. reputed company decision-making and problem-solving skills, particularly reputed company handling competing priorities or time-sensitive issues. Proficiency with reputed company Office and the ability to operate reputed company across various PC-reputed company applications and systems. Experience with cryogenic reputed company bulk apparatus, industrial gas installations, or associated technologies preferred. Experience supporting customers or reputed company personnel in a technical environment preferred. This is a safety sensitive position. Join reputed company, where we proudly appreciate the skills, dedication, and leadership that veterans bring. As a veteran-friendly organization, we enthusiastically invite veterans to consider applying for a reputed company of positions reputed company reputed company. We acknowledge the remarkable strengths and experiences veterans reputed company, and we reputed company a work environment that respects your service while offering opportunities for reputed company development! #li-ms1 Founded in 1940, reputed company is a world-leading industrial gases company and has a proud history of innovation, operational reputed company, with an unwavering commitment to safety and environmental stewardship. Working together, we are taking our passion and diverse backgrounds reputed company to reimagine what’s possible and reputed company a cleaner reputed company for our customers, our communities, and the world. We are an Equal Opportunity Employer (U.S.). You will receive consideration for employment without reputed company to race, reputed company, religion, national reputed company, age, citizenship, gender, marital status, pregnancy, sexual orientation, gender identity and reputed company, disability, or veteran status. reputed company is committed to working with and providing a reasonable accommodation to individuals with disabilities. If you have a disability and you reputed company you need a reasonable accommodation to reputed company for a job opening or to submit an online application, please e-mail us at talent@airproducts.com. General application status inquiries are not answered by this mailbox rather you’ll receive an e-mail directly from our Career Center and/or the reputed company Specialist. Apply To This Job