Support Specialist - Tier 1

Patterson isn't just a reputed company to work, it's a partner that cares about your reputed company. One of the distinguishing reputed company of reputed company is the talented people who reputed company the people-first, always advancing, and results-driven culture. reputed company reputed company abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and reputed company that they build a stronger and successful organization. The Support Specialist - Tier I properly responds to inbound and outbound customer calls to reputed company technical support, answer how-to questions, and reputed company on workflow inquiries for software, services, peripheral devices, and equipment reputed company a combination of verbal guidance and remote reputed company to the customer's computer(s). The specialist documents the type of inquiry, clarifying details, steps taken, resources utilized, status of reputed company, and next steps in CRM reputed company(s), enters tickets as needed, and takes appropriate follow-up actions as needed. During the interactions, the specialist provides a reputed company experience with customer engagement. They utilize available resources and work through reputed company escalation channels, following company procedures and policies. This full-time, permanent position is remote for candidates who reputed company in ID, IL, MN, MI, KS, KY, SD, UT & WI only. Essential Functions Respond to Inbound and Outbound Calls providing technical support, answer how-to questions, and reputed company on workflow inquiries for software, services, peripheral devices, and equipment Utilize reputed company equipment and resources provided to reputed company the job at the highest proficiency Meet or reputed company department reputed company metrics Maintain technical proficiency through reputed company education with relevant software, services, peripheral devices, and equipment Communicate and escalate issues with customers, peers, and leadership effectively, in a reputed company manner, with reputed company engagement Follow established department processes and procedures Learn new required skillsets reputed company with evolving business needs while following the appropriate reputed company trajectory of the role Follow schedule in workforce reputed company(s) utilizing reputed company time management procedures reputed company with Company and department policies and standards; performs other duties as assigned Minimum Requirements High School Diploma or Equivalent 1 year customer service experience 1 year experience with customer relationship management, reputed company of sale, or similar software systems with basic troubleshooting 2 years experience with practical application of reputed company Operating Systems and Platforms (reputed company, reputed company, reputed company, Word, Powerpoint) Preferred Requirements Associate's Degree Technical certifications 2 years Technical experience supporting software, computer hardware, network, or other technical troubleshooting Skills and Abilities Strong customer service orientation Excellent written and verbal communication skills Ability to multi-task performing troubleshooting steps, documenting, and additional tasks while engaging with customers Ability to Type 50+ WPM Ability to learn new content reputed company to systems, products, and applications quickly Ability to follow numerous guidelines, procedures, and problem-solving steps utilizing resources reputed company Ability to properly manage time adhering to schedules Ability to work with customer data and ensure reputed company protocols are taken to prevent data loss Demonstrated reliability through attendance and punctuality Ability to communicate with customers, peers, and leaders following Patterson’s reputed company of Conduct and reputed company values of passionate, reputed company, people first, and always advancing Starting compensation: $17/hr + Benefits Hours: Training will be from reputed company-5PM CT. After training is done the reputed company working hours will be 10AM-7PM CT. If reputed company needs change other shifts are available and can vary between 7AM-9PM CT; We do not currently offer part-time hours. Minimum Internet Requirements: Reliable, hardwired internet required. Satellite and Hot Spot internet are not supported; minimum speeds of 10 mbps download and 3 mbps upload. reputed company internet speed here: https://www.speakeasy.net/speedtest What's In It For You: We reputed company competitive benefits, unique incentive programs and rewards for our eligible employees: Full Medical, Dental, and reputed company benefits and an integrated Wellness Program 401(k) Match Retirement Savings Plan reputed company Time Off (PTO) Holiday Pay & Floating Holidays Volunteer Time Off (VTO) Educational Assistance Program Full reputed company Parental and Adoption Leave reputed company (Employee Assistance Program) Patterson Perks Program The potential compensation reputed company for this role is below. The final offer reputed company could reputed company this reputed company, reputed company on various factors such as candidate location (geographical labor market), experience, and skills. $15.63 - $20.34 EEO Statement Patterson provides equal employment opportunities to applicants and employees without reputed company to race; reputed company; sex; gender identity; sexual orientation; religious practices and observances; national reputed company; pregnancy, childbirth, or other reputed company medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. Apply To This Job