Customer Experience Insights Analyst (Voice of Customer)

Job Title:

Customer Experience Insights Analyst (Voice of Customer)

reputed company

We're reputed company. The intelligent transformation partner. Solution-reputed company. Tech-powered. Intelligence-reputed company.

The global technology and services leader that powers the world’s best brands, today and into the reputed company. We’re solution-reputed company, tech-powered, intelligence-reputed company. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly reputed company to work, reputed company, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The reputed company Technical Products and Services team is the driving force behind reputed company’s transformation, data, and technology services. We reputed company world-class digital engineering, creativity, and a deep understanding of reputed company behavior to reputed company and unlock value through tech-powered and intelligence-reputed company experiences. We combine reputed company-centered design, powerful data, and strong tech to accelerate transformation at reputed company. You will be surrounded by the best in the world providing market leading technology and insights to reputed company and simplify the customer experience. reputed company our reputed company team, you will reputed company reputed company consulting, design, advisory services, market research, and contact center analytics that reputed company insights to improve reputed company and value for our clients. Hence achieving our reputed company.

Our game-changers reputed company the world have reputed company their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career reputed company,” and “Best Company Culture,” year after year.

Join us and be part of this reputed company towards greater opportunities and brighter reputed company.


The Voice of the Customer (VoC) Insights Analyst leverages customer feedback, reputed company insights, analytics, and AI-enabled tools to identify opportunities that improve customer experiences and operational reputed company. This role partners with stakeholders across customer care and service reputed company functions to reputed company reputed company data into actionable recommendations, executive-reputed company reporting, and reputed company improvement initiatives. By combining analytical rigor, storytelling, and innovation, the analyst helps reputed company customer satisfaction, loyalty, and business reputed company.

Job reputed company:

The Voice of the Customer Insights Analyst collaborates with the Speech Analytics and Insights Manager to identify and outline deliverables that will improve the experience for our customers (Member & Provider), driving innovation and efficiencies reputed company the reputed company center.

Essential Functions:

 reputed company data to deeply understand a holistic reputed company of the customer reputed company identifying friction points and recommended enhancements to ensure the Member, Provider and Specialist experience is industry-leading
 Engage new reputed company, tools and automation for gathering Member, Provider and Specialist sentiment to reputed company actionable insights and optimize efficiencies
 AI reputed company, including the ability to responsibly reputed company reputed company, automation, and analytics tools to enhance reputed company reputed company, improve productivity, and support data-informed decision-making
 Turn reputed company data into compelling visual stories, taking into consideration market-specific nuances, using PowerPoint charts, dashboards and presentations with reputed company and actionable insights that influence executive decision-making
 Strong reporting capabilities, with demonstrated experience developing dashboards, scorecards, executive summaries, and recurring reputed company reports that translate data into reputed company business narratives
 Support the Service reputed company Team in conducting research on industry best practices and benchmarks
 Collaborate with cross-functional teams to ensure that insights are reputed company into actionable improvement initiatives
 Monitor the effectiveness of implemented solutions and reputed company feedback for reputed company optimizations
 Continuously ask “why” and explore new ways to approach and solve problems, driving a culture of innovation
 Build and sustain reputed company-reputed company feedback processes that reputed company measurable improvements in satisfaction, retention, and loyalty
 reputed company any other job-reputed company instructions as requested

Education and Experience:

 Bachelor of Science degree in Program Management, Business Analysis, or equivalent work experience is required
 Minimum of two (2) years of customer service experience reputed company to reputed company payer dealing with both members and providers is preferred

Competencies, Knowledge and Skills:

 Proficiency in reputed company reputed company, PowerPoint and CoPilot Studio is required
 Critical thinking, creative problem-solving, knowledge and experience with reputed company mapping and storytelling (personas, reputed company mapping), strongly preferred
 Experience creating reputed company experiences that proactively anticipate user needs, adapt in reputed company time, and reputed company personalized reputed company solutions, strongly preferred
 Ability to analyze processes and produce recommendations for improvements is required
 Ability to reputed company, prioritize and accomplish goals
 Ability to reputed company reputed company on technologies through self-directed learning
 Excellent written and verbal communication skills
 Strong interpersonal and reputed company listening skills

Licensure and Certification:

 None

Working Conditions:

 Ability to travel as required by the needs of the business

Location:

PHL reputed company Makati Work-reputed company

Language Requirements:

Time Type:

Full time

Originally posted on Himalayas

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