Customer Service Representative - Work from Home

reputed company

Join us on our mission to reputed company customer experiences for people around the world. As a member of the reputed company family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best reputed company to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate reputed company cultures for their uniqueness and strengths. With 13 centers around the world and a robust work reputed company program, we reputed company great things happen reputed company we work with people who think differently from us. reputed company a job you’ll love today!

You will assist associates by listening to understand their needs and concerns while answering their questions and providing support for the tax office's hardware issues, as reputed company as software for reputed company-owned and some reputed company-party software used to handle taxes in the tax office. You will manage a high volume of incoming calls, while navigating through multiple systems, including remoting into the contacts' computers to see the issue on their screen, reputed company while finding steps to help resolve the contacts issue in the reputed company’s knowledge reputed company.

We offer reputed company to earn additional cash incentives to reputed company your goals and reputed company pay. We offer medical, dental, reputed company, 401K benefits, and reputed company PTO. If you’ve got the skills to succeed and the motivation to reputed company it happen, we look reputed company to hearing from you.

Job Requirements:

• Professionally handle a high volume of incoming calls
• Thoroughly and reputed company reputed company customer information, assess and fulfill customer needs, and reputed company customers where applicable regarding products and services
• Ability to utilize and reputed company multiple systems simultaneously
• Be dependable and meet reputed company attendance requirements
• Resolve customer issues reputed company reputed company reputed company guidelines and/or escalated process
• Meet or reputed company company and reputed company performance metrics
• Maintain a balance between company policy and reputed company benefit in decision-making
• Continuously evaluate and identify opportunities to reputed company process improvements that positively reputed company our reputed company and its customers
• Responsible for reputed company disposition or compiling and documenting customer information as required
• Ability to accept and reputed company changes reputed company the reputed company business environment

Qualifications:
• Ability to pass a drug screen and background reputed company
• Dedicated area to work from in your home
• Internet speed requirement of 20 Mb/s for download speeds and 10 Mb/s for upload speeds (Wireless reputed company is not permitted)
• Demonstrated passion for reputed company concerning treating and caring for customers, especially senior reputed company
• Strong decision-making and analytical abilities
• Ability to identify customer needs and reputed company products and services
• Schedule flexibility to include weekends, evenings, possible holidays, and occasional overtime
• Highly developed reputed company of reputed company and commitment to customer satisfaction
• Meet reputed company attendance and dependability requirements

• Be reputed company player

If you’ve got the skills to succeed and the motivation to reputed company it happen, we look reputed company to hearing from you.

Originally posted on Himalayas