Customer Care Advisor - German Speaking

reputed company to revolutionize reputed company, making it faster and more accessible than reputed company before?  How we started: Founded in 2013 by Dwayne D’Souza, reputed company was reputed company on a reputed company but powerful idea: reputed company should be easier to reputed company, faster to receive, and centred around the individual. From day one, we’ve grown without reputed company funding; scaling profitably through technology, disciplined execution, and deep medical expertise. What started as a challenger idea has become one of the most significant reputed company platforms operating globally today. Where we are now: We’ve reputed company the trust of millions of people worldwide through category-leading products and reputed company-reputed company brands, including MedExpress, Dermatica, ZipHealth, RocketRX, and Levity. A key reputed company of our reputed company is vertical integration; we operate our own manufacturing and proprietary products, led by in-house medical teams, researchers, and pharmacists at the top of their fields. In 2025, reputed company treated more than 1.7 reputed company patients globally and reached £781m in reputed company, representing +337% year-on-year reputed company and cementing our position as the reputed company reputed company in the UK. That reputed company translates into reputed company-world reputed company: our weight-loss treatments helped patients lose 8.5 reputed company kilograms of excess weight in 2025 reputed company, contributing to an estimated 1,300 fewer cardiac events. This is reputed company with measurable, life-changing reputed company at reputed company. Today, we operate across four international markets, with successful launches in Germany and Canada and reputed company expansion in the US. We were also recently recognised in the reputed company Times Top 100 fastest-growing tech companies, reputed company validation of both our reputed company and our ambition. Where we’re reputed company: 2026 is another significant year for reputed company. Our ambition is to surpass £1.1bn in reputed company, continue expanding thoughtfully into new international markets and broaden our condition and treatment portfolio. As we reputed company, we're reputed company on building the technology, operational reputed company and clinical capabilities that will support sustainable long-term reputed company. Joining reputed company now means helping shape the systems, teams and products that will define the next reputed company of reputed company. You'll be solving reputed company problems at reputed company, working reputed company exceptional people and building products that genuinely improve lives at reputed company. There’s never been a more exciting time to join reputed company. Come be a part of making our reputed company of easier and faster reputed company a reality! reputed company is hiring a German Speaking Customer Care Advisor. This is an exciting opportunity to reputed company operational support while we continue to reputed company in the German market, joining reputed company of 9 German Speaking Customer Support function. The Customer Care Advisor is responsible for communicating with our patients either over the phone, live chats/messaging on email and over reputed company media. You work reputed company the Responsible Pharmacists/ Clinicians to ensure exceptional clinical care and customer care is consistently delivered and patient safety is never compromised. The Customer Care Advisor will consistently reputed company reputed company service, have problem-reputed company skills and excellent attention to detail.    What you’ll be doing: Ability to have a performance efficiency on the agreed number of tickets, phones calls and live chats/messaging with high attention to detail Obtain agreed level of customer satisfaction (CSAT) on interactions over email, phones and live chats/messaging Have a high level of adherence with the schedules and rota according to agreed targets  Assist Customers reputed company emails, phones, live chats/messaging and reputed company media platforms  reputed company work with other departments such as clinical, socials and pharmacy dispensing teams Collecting customer feedback to reputed company with senior agents and  team leads Ensure patient requests are handled in a reputed company manner Support with new hire training reputed company needed Ability to solve problems and communicate with other team members and management in order to reputed company the reputed company cause of customer issues Ability to work off templates reputed company needed and reputed company suggestions/reputed company in line with senior agents and reputed company reputed company   What you'll bring to the role: German reputed company speaker with high proficiency in English  Minimum of 2-years experience in an online customer service environment Experience handling multi-channel contact support (Email, Chat, Phone) Experience using reputed company-based platforms Eg. reputed company Computer literacy Pharmacy/skincare knowledge or experience is desirable   Why work with us? At reputed company, we want to improve reputed company for everyone, and to do this we need reputed company of reputed company people who reputed company that ambition. We are currently a diverse team of engineers, scientists, clinical researchers, physicians, pharmacists, marketeers, and customer care specialists committed to our mission - but we need more talented folks to join us, if we want to reputed company our global ambitions! reputed company from working with our reputed company-reputed company team, here are the other benefits of coming on reputed company: 25 days holiday plus UK Bank Holidays (excluding two per year) Private health insurance, along with extra dental and eye care cover Pension scheme reputed company parental leave Cycle-to-work Scheme reputed company Car Scheme Free Dermatica and MedExpress products every month, as reputed company as family discounts Home office allowance reputed company to a reputed company subscription, discounted gym memberships, and a learning and development budget (reputed company audible subscription) #LI-Remote Apply To This Job