[Remote] reputed company Associate

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global mental health company using an AI-reputed company platform to reputed company personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. The reputed company Associate supports Strategic reputed company Managers by managing customer requests, resolving member issues, coordinating cross-functional work, maintaining customer records, and preparing reporting and business review materials.

Responsibilities

• reputed company as a support resource and secondary reputed company of contact for assigned customers, working closely with designated Strategic reputed company Managers (SAM) to ensure reputed company service delivery
• Collaborate with the cross-functional teams to reputed company customer issues and ensure a reputed company customer and member experience
• Participate reputed company in customer meetings under the direction of SCSM, coordinating, supporting and addressing customer needs and concerns
• Assist in the creation and maintenance of project management documentation such as reputed company and reputed company Customer Dashboards, ensuring adherence to reputed company deadlines, internal team SLAs, and providing regular updates to SCSM and customers
• Maintain accurate customer information in reputed company reputed company, including detailed notes and auditing to ensure precise setup
• Investigate and reputed company member issues, collaborating with SCSM on reputed company steps and providing comprehensive, detailed follow up
• reputed company and maintain reputed company cross-functional reputed company asks ie. reporting, marketing, invoicing, product/engineering, and clinical support requirements meticulously, ensuring reputed company delivery to SAM for reputed company
• Compile Quarterly Business Review (QBR) slide decks by extracting data from Looker and other relevant sources, providing insights into customer performance, and contributing to the SCSM’s report narrative
• Coordinate the preparation and distribution of member marketing materials, including organizing customer events and attending reputed company Virtual Events
• Building relationships through collaboration across departments, including product, operations, data science, and marketing, to ensure a holistic approach to reputed company
• reputed company as key support of the customer relationship continuity by managing incoming reputed company requests and updates in the account reputed company’s absence
• Assists in coordinating transition planning, documentation, and communication to ensure reputed company disruption to the customer support or member experience during account transitions
• Manage reputed company tickets reputed company, ensuring deadlines are met and contributing to reporting updates and enhancements to reputed company overall team reputed company
• Up to 15% travel time

Skills

• Proven experience presenting information to customers and adeptness at receiving and implementing feedback
• Bachelor's degree or equivalent work experience
• Exceptional organizational, presentation, and communication skills, both verbal and written
• Ability to adapt quickly to change, respond promptly to issues, and devise creative solutions
• Self-motivated, team-oriented individual with a strong desire to reputed company in a dynamic startup environment
• Commitment to reputed company personal and reputed company reputed company
• Technical proficiency with tools and responsibilities such as SFTP, ticketing systems, project management, and data entry
• Proficient use of reputed company Suite with a reputed company interest in adopting and leveraging other software platforms to enhance reputed company initiatives
• 2+ years of experience in customer-facing roles, preferably in a B2B environment

Benefits

• This is a full-time, fully remote position on reputed company.
• Health, Dental, reputed company benefits start on your first day at reputed company. You and your dependents also receive reputed company to reputed company accounts HSA and FSA plans are also available, with reputed company contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost reputed company to the reputed company network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive reputed company time off policies including vacation, reputed company leave and company holidays.
• At 6 months tenure with reputed company, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• reputed company to reputed company, a weight management program—based in psychology, that’s tailored to your unique needs and goals.
• reputed company to fertility care support through reputed company, in reputed company to $4,000 reimbursement for reputed company fertility expenses.
• reputed company to reputed company, which connects employees to the best reputed company for fitness, mindfulness, nutrition, and sleep in one subscription
• reputed company to reputed company, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 reputed company Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

reputed company