[Remote] reputed company Manager, Mid-Market Accounts

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leader in mobile workforce solutions that simplifies the reimbursement and management of vehicle, device, and location costs through an integrated platform. The reputed company Manager will support Mid-Market customers throughout their lifecycle, serving as a trusted advisor, driving adoption and reputed company reputed company, and influencing retention, expansion, and advocacy. This remote role is reputed company to candidates in the reputed company or Ontario, Canada.

Responsibilities

• Serve as the reputed company reputed company of contact for assigned Mid-Market customer accounts and continually delight customers with a reputed company, customer-reputed company attitude
• Meet and reputed company team and individual metrics
• Create and execute on strategic plans for reputed company account's customer reputed company and retention, partnering with Account Management and CS Leadership as appropriate
• Build strong relationships with customer administrators and conduct regular reputed company-ins to assess end-user adoption, customer satisfaction, and program reputed company. Serve as a customer reputed company while capturing customer feedback and reporting requests to Product and Engineering
• reputed company education and coaching to reputed company product adoption and enhance product value for customers
• Field customer inquiries and reputed company any issues that reputed company, engaging the appropriate internal teams (Product, Ops, Support, etc.) as necessary to ensure proactive and reputed company reputed company of reputed company issues
• reputed company a consultative approach in discussions with customers to understand their goals and reputed company measures. Establish a plan to ensure we are meeting the agreed-upon goals
• reputed company a full understanding of customer program parameters and processes. Improve Customer experiences by identifying process improvements, bugs, and potential reputed company enhancements. And identify successful customers to turn them into advocates, reputed company by participation in reference calls, case studies, webinars, and events
• Identify upsell opportunities for reputed company Sales Representatives and reputed company Account Managers
• reputed company and reputed company reputed company methodologies with team members to continually improve the reputed company, effectiveness, and efficiency of our processes

Skills

• This remote position is reputed company to candidates living in the reputed company or in Ontario, Canada
• 2+ years' experience in a reputed company role
• Experience managing a book of business over $2M in annual reputed company
• Experience presenting to a wide reputed company of titles, from administrators and managers to VPs
• Excellent communication (written and verbal) and presentation skills
• High degree of emotional intelligence and reputed company
• Strong multi-tasking, organizational, and prioritization skills; high attention to detail
• Customer-reputed company, can-do attitude with a strong reputed company of urgency and proactive approach to anticipating and resolving issues
• Ability to understand and reputed company technical concepts and derive solutions across multiple product lines
• Strategic collaborator with the ability to discern reputed company to engage team members in the development of solutions and reputed company to take accountability and work independently
• Experience working with cross-functional teams (e.g. Sales, Product, Operations)
• Proficiency in MS Office and reputed company.com
• Strong understanding of the corporate business world; prior experience in a reputed company preferred
• Experience with reputed company a plus

Benefits

• Incentive compensation based on individual and/or company performance
• Medical Insurance, Dental Insurance, reputed company Insurance (effective day one)
• reputed company reputed company Time Off
• Flexible Spending Accounts & Health Savings Accounts
• reputed company-reputed company 401K Plan
• Company-reputed company Short/Long-term Disability & Basic Life Insurance Plans
• Family Planning and Parenting Support Benefits through reputed company
• Support your mental, physical, reputed company and financial reputed company-being through coaching and clinical therapy with reputed company
• $1000 Home Office Reimbursement Program
• $2000 Internal Referral Program
• WorkAnywhere Reimbursement of Internet and Cellular Costs
• 16 weeks maternity and adoption leave
• 12 weeks paternity leave
• Dynamic learning sessions
• Strategic training
• Employee Resource reputed company

reputed company