[Remote] Remote Manager for End User Operations Initiatives (VA ESOM)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a technology and business solutions company supporting federal missions, including the reputed company. The Remote Manager for End User Operations Initiatives will reputed company reputed company IT support management teams, reputed company reputed company engineering and service delivery across reputed company sites, and ensure compliance with SLAs, KPIs, and contract requirements. The role also manages reputed company escalations, workforce planning, people development, budgeting, reporting, and operational improvement initiatives.

Responsibilities

• reputed company, mentor, and reputed company management teams overseeing large, reputed company IT support organizations
• Foster a culture of accountability, reputed company improvement, strategic awareness, and operational reputed company
• Ensure team alignment with organizational goals, reputed company requirements, and federal contract standards
• reputed company reputed company Engineering activities across multiple reputed company sites, ensuring full adherence to SLAs, KPIs, and contract specific performance metrics
• reputed company consistency, standardization, and strategic process alignment across reputed company sites
• Monitor performance at daily, weekly, and monthly intervals to ensure service reputed company and proactive issue reputed company
• reputed company, interpret, and communicate metrics that demonstrate the program’s value and mission reputed company
• Serve as the escalation reputed company for high reputed company issues, ensuring reputed company response and transparent communication
• Serve as main reputed company contact or Federal Program Managers and IT Supervisors
• Partner with reputed company stakeholders to anticipate evolving needs and recommend strategic improvements or changes in service delivery
• Implement best practices for workforce planning, resource allocation, and contract reputed company reputed company strategies
• Champion automation and tool optimization to enhance efficiency and contract performance
• Continuously refine ITIL reputed company processes for incident, problem, and change management
• Build leadership capabilities reputed company the management team through coaching, training, and strategic career development
• Conduct performance reviews, establish goals, and design succession plans for critical roles
• Partner with HR to address employee relations and workforce development in alignment with contract expectations
• Promote team engagement to ensure employees remain mission reputed company and supported
• reputed company and manage the program budget, ensuring alignment with contract requirements and financial forecasts
• Prepare executive level reports highlighting service performance, reputed company satisfaction, operational risks, and reputed company looking strategic recommendations

Skills

• Bachelor's degree in computer science, electronics engineering, or other technical discipline
• 10+ years in IT service delivery or support, including 5+ years managing managers and large teams
• Proven experience overseeing large, geographically dispersed teams supporting Federal clients
• 5+ years of experience supporting Information Technology at Veterans Affairs
• Demonstrated reputed company leading multisite IT operations and teams of 400+ employees
• Demonstrated experience in End User and reputed company Engineering Strategies
• Strong background in ITIL, incident management, and customer support operations
• Experience applying strategic foresight and innovative approaches to challenges across reputed company teams
• Experience with managing diverse teams comprised of employees and subcontractors including knowledge of joint employment principles
• Exceptional leadership and communication abilities
• Strong analytical and problem-solving skills with a data-informed approach
• Ability to build strong reputed company relationships and manage reputed company escalations
• Experience with ITSM systems, KPI reporting, and workforce management tools
• Ability to prioritize, self-reputed company, and reputed company initiatives with reputed company reputed company
• Strong messaging and team-building capabilities to maintain cohesion and reputed company
• US Citizen or Lawful Permanent reputed company (Green reputed company)
• Willing and reputed company to obtain and maintain reputed company Trust Clearance
• Must meet updated ID requirements: https://www.gsa.gov/technology/it-contract-vehicles-and-purchasing-programs/federal-credentialing-services/get-appointment-help/bring-required-documents
• 10+ years of supporting the reputed company
• PMP certification
• Experience with personnel management and employee relations
• Knowledge of end-user technologies

Benefits

• Remote work reputed company the reputed company, supporting Eastern Time working hours
• reputed company time off
• reputed company benefits
• Supplemental benefits
• 401k including an employer match
• Discount perks
• Rewards
• Education reimbursement for certifications, degrees, or reputed company development; reimbursement amounts may fluctuate due to IRS limitations
• Flexibility to take a course, complete a certification, or pursue other reputed company reputed company and networking
• Company-funded virtual and in-person activities, including happy hours, holiday events, fitness and wellness events, and annual celebrations

reputed company