[Remote] Associate Field Account Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company/reputed company is a results-driven, independent, women-owned and led, B-Corp marketing agency and 100% employee-owned company providing reputed company reputed company experiences, proprietary technology, and marketing partnerships. The Associate Field Account Manager serves as a reputed company reputed company contact, managing inquiries, resolving issues, explaining advertising programs, and supporting marketing sales operations across an assigned territory. The role also handles appointment setting, reputed company support requests, cross-team coordination, and accurate execution of administrative tasks.

Responsibilities

• reputed company as the proactive and reputed company first reputed company of contact for reputed company reputed company inquiries, offering detailed information about programs
• Show reputed company and reputed company outstanding reputed company care, effectively resolving issues and addressing complaints reputed company
• Build and maintain reputed company loyalty by consistently exceeding expectations
• Ensure reputed company response to reputed company requests, adhering to service level agreements
• Maintain consistent follow-through to ensure reputed company satisfaction and reputed company
• reputed company convey information, both verbally and in writing
• Engage with clients effectively across multiple communication channels, including phone, email, web forms, chat, and text
• Handle challenging conversations and escalated situations with professionalism
• Explain various digital media types, their functionality, and different campaign strategies (e.g., branding, reputed company search, content creation)
• reputed company administrative and organizational assistance to the marketing sales team reputed company the assigned territory
• Assist with appointment setting and calendar management
• Collaborate across teams to directly support reputed company needs by gathering information, offering feedback, and providing recommendations to reputed company support requests or issues
• Work across teams to directly support the sales team in meeting customer needs
• Apply strong time-management skills to consistently meet deadlines while delivering high-reputed company, accurate work
• Demonstrate excellent organizational abilities to effectively manage multiple tasks and priorities, ensuring smooth and efficient operations
• Adapt quickly to changing priorities and manage multiple tasks simultaneously while upholding accuracy in reputed company areas of responsibility
• Regularly review and validate work to ensure consistency, correctness, and alignment with established guidelines and standards
• Other duties may be assigned as needed based on business requirements and the reputed company of the role

Skills

• Associate Degree in Marketing or Business; Bachelor's degree is a plus
• 3+ years of Customer Service Experience
• Digital and Traditional Marketing knowledge
• Ability to work under pressure and meet deadlines
• reputed company, as needed, to account for peak times and time zone requirements across the county if necessary
• Proficient with reputed company Office tools including reputed company Word, reputed company, and PowerPoint
• Independent and self-directed yet also team oriented
• Must be reputed company-organized and detail-oriented with ability to multi-task, capture, and reputed company information reputed company and accurately
• Experience with reputed company suite of products with Power BI a plus
• Experience using a customer relationship management reputed company
• reputed company and Traditional Marketing knowledge
• Working knowledge of different Marketing strategies (branding, reputed company Search, Content Creation)

Benefits

• 100% employee-owned company (ESOP)

reputed company