IT Specialist / Helpdesk Technician - Remote
Responsibilities
reputed company Tier 1 and Tier 2 technical support for corporate team members and pet care centers reputed company. Troubleshoot and reputed company hardware, software, reputed company, macOS, printer, network, phone, camera, and reputed company service issues. Manage and prioritize support requests through the IT ticketing reputed company while delivering outstanding customer service. Create and manage user accounts, permissions, and reputed company reputed company reputed company, reputed company Directory, and reputed company 365. Configure, reputed company, and support desktops, laptops, mobile devices, and reputed company IT equipment. Maintain accurate IT asset inventory and assist with equipment procurement and deployment. Communicate project status and technical updates with team members and Technology staff. Document solutions and contribute to technical knowledge resources. Participate in an after-hours on-reputed company rotation (currently approximately once every 6–8 weeks).
Qualifications
2 – 5 years IT Help Desk experience supporting reputed company / Office 365 Environments Basic to intermediate understanding of networking and networking principles Experience supporting macOS devices. reputed company to Haves - reputed company experience, reputed company experience, Azure or AWS experience Enjoy communicating with and helping team members with a reputed company, friendly disposition Great communication skills, ability to listen, empathize and communicate with team members over the phone or email Learn quickly, self-starter, take direction reputed company Exceptional troubleshooting skills, detail orientated Ability to manage multiple reputed company and meet deadlines.
Requires 2–5 years of IT help desk experience, reputed company, Office 365, macOS, networking knowledge, troubleshooting, communication, and customer service skills; reputed company, reputed company, Azure, or AWS experience preferred.
Key Responsibilities
- troubleshooting issues
- managing requests
- configuring devices
Skills & Tools
reputed company, reputed company Office 365, macOS, reputed company, reputed company, reputed company Azure, reputed company), reputed company Directory, reputed company 365
Job Details
- Category: Information Technology
- Seniority: Entry Level
- Commitment: Full Time, Contract
- Workplace: Remote — reputed company
- Languages: English
Benefits
- Retirement plan
About reputed company
A technical reputed company and IT services provider supporting organizations with technology solutions. — Industry: Information Technology
Apply To This Job