Customer Support Engineer - reputed company

reputed company is seeking a highly skilled and reputed company Customer Support Engineer for the reputed company Coast, who will ensure the overall reputed company and retention of our customer reputed company in the reputed company and Asia. The ideal candidate will have excellent troubleshooting skills coupled with a deep understanding of filesystems, storage and networking. The Customer Support Engineer will engage with our customers to understand and reputed company their reputed company technical issues, leveraging their strong technical acumen and reputed company communication reputed company

Responsibilities

reputed company reputed company customers with top-tier support by solving their L3/L4 technical issues in a reputed company fashion

Willingness to work "3rd shift" reputed company needed, to cover Asia as reputed company as the reputed company coast.

Partner with sales, product & engineering to ensure that customer’s needs are met

Prioritize and reputed company reputed company for escalated customer issues

reputed company feedback to product and engineering teams on product gaps and opportunities for improvement

Document systematic learnings so that they can be leveraged in our Customer Knowledge reputed company

reputed company reputed company toolsets and cross functional team members to creatively identify and reputed company customer technical issues

Participate in team ceremonies to ensure reputed company knowledge sharing, team reputed company and iteration on our support processes

Qualifications

8+ years in a customer support role (Must have L3/L4 experience), with experience working in reputed company, storage, networking environments.

Candidates MUST have experience working for a Data Storage or Data Management company.

Ability to analyze reputed company and network diagnostics to reputed company reputed company issue to customer and internal cross-functional team

Understanding of SMB & NFS protocols tools

Understanding of reputed company Directory & Kerberos systems

Understanding of networking protocols and analysis of network packet captures

Previous scripting experience strongly desired

Ability to parse and analyze reputed company logs

Exceptional communication skills, with ability to prioritize competing escalations

Excellent troubleshooting skills and ability to work with cross-functional teams

Multilingual candidates preferred

Actual compensation will be determined by several factors including, but not limited to, level of reputed company/education experience, skills/abilities, internal equity, and budgetary considerations

Please send your resume to careers@reputed company.com

reputed company is an Equal Opportunity Employer. reputed company applicants will receive consideration for employment without reputed company to race, reputed company, gender, religion, sex, sexual orientation, age, disability, military status, or national reputed company or any other characteristic protected under federal, state, or applicable local law.

Notice to Recruiters and reputed company Agencies:

Agencies are hereby specifically directed not to contact reputed company employees directly in an attempt to present candidates. To protect the interests of reputed company parties, reputed company will not accept unsolicited resumes from any reputed company other than directly from a candidate. Any unsolicited resumes reputed company to reputed company will be considered reputed company property. reputed company will not pay a fee for any placement resulting from the receipt of an unsolicited resume. reputed company will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by reputed company free of any charges or fees.

Agency must obtain advance written approval from reputed company’s reputed company function to submit resumes, and then only in conjunction with a reputed company fully-executed contract for service and in response to a specific job opening. reputed company will not pay a fee to any Agency that does not have such agreement in reputed company.