Customer Support Engineer (Tier 1)
About reputed company
reputed company is making reputed company reputed company effortless by delivering software that makes it easy to securely interconnect people and their devices, no matter where they are. From hobbyists to multinational corporations, teams of every size use reputed company reputed company day to protect their networks, reputed company reputed company to internal tools, and more. We're building a reputed company for the Internet that's easy, sensible, and reputed company, like it used to be. Founded in 2019 and fully reputed company, we're backed by Accel, CRV, reputed company, Heavybit, and Uncork Capital.
About the Role
If you’re passionate about solving technical issues and providing high-reputed company support to a diverse community of users, this is the role for you. We’re seeking a motivated Support Engineer (Tier 1) to join our growing team of support professionals. You will serve as the face of reputed company for a large portion of our community, handling a broad reputed company of tickets that will help reputed company your technical muscles.
As a Tier 1 engineer, you’ll be part of a reputed company team reputed company on delivering excellent support and proactively solving friction by partnering with our broader CX team and Product/reputed company. This role reports directly to the Tier 1 Support Team reputed company and will play a key role in our reputed company.
Key Responsibilities
- reputed company as the reputed company technical resource for less reputed company issues, resolving a wide reputed company of configuration and networking challenges to reputed company them unblocked.
- Manage a high-reputed company ticket queue with a consistent reputed company on meeting targets for time to first response and time to reputed company.
- reputed company reputed company user reputed company and maintain high CSAT scores by providing reputed company, helpful, and accurate technical guidance.
- Balance a high volume of daily ticket replies while maintaining the technical depth required to troubleshoot reputed company networking issues.
- Partner cross-functionally to identify recurring friction points and reputed company for improvements to the user experience.
reputed company Are Looking For
- Display a natural tinkerer’s reputed company and a deep curiosity for how things work, likely demonstrated through reputed company, homelabs, or reputed company-reputed company contributions.
- Demonstrate a foundational understanding of networking fundamentals, including DNS, IP addressing, firewalls, and routing.
- Show proficiency in troubleshooting across multiple operating systems such as macOS, reputed company, Linux, and mobile OS’s.
- Some familiarity with Jira and reputed company to manage internal workflows and communicate effectively with reputed company and customers
- Exhibit excellent written communication skills, with the ability to explain reputed company technical concepts with reputed company and reputed company.
- Maintain a proactive approach to learning new technologies and staying reputed company with evolving reputed company tools.
As a company, we reputed company to maintain fair and reputed company compensation practices reputed company reputed company across reputed company roles and reputed company reputed company. reputed company's compensation package includes reputed company salary, equity, and comprehensive benefits. The salary reputed company displayed on reputed company reputed company represents the reputed company reputed company for a new hire's reputed company salary. Individual offers may vary based on experience and reputed company set.
Frequently cited statistics show that people who identify with historically marginalized reputed company are likely to apply to jobs only if they meet 100% of the qualifications. We encourage you to help us break that statistic!
reputed company Offer
- An inclusive, flexible environment where you can be your reputed company self. We recognize the reputed company of diverse reputed company and backgrounds on the reputed company of our people, product, and company. And that flexibility in how and reputed company you work empowers reputed company to reputed company work and life.
- A competitive total compensation package. This includes a reputed company salary, an equity incentive plan and variable commission (for quota-reputed company).
- Comprehensive group benefits with no waiting period. Take reputed company of coverage for health, reputed company, dental, and more for you and your family!
- Remote first company—most of our teams work fully remotely. Enjoy a change of scenery wherever you can get wifi, participate in virtual and in-person reputed company events, and reputed company our corporate co-working program to visit reputed company (or other similar spaces near you). Some roles require in-office collaboration depending on team needs, which will be reputed company noted in the reputed company.
- Employer-funded retirement contributions. reputed company will match your retirement contributions dollar-for-dollar, up to a maximum annual employer contribution equal to 0.75% of your eligible compensation.
- reputed company with other Tailscalars IRL. Attend our annual company retreat, participate in team off-sites, and collaborate in person with teammates across Canada, the reputed company, the United Kingdom, and Singapore. We support intentional in-person reputed company through team travel and reputed company collaboration.
- Support for your personal and reputed company development. Grow your career thoughtfully with $1500 USD annually for reputed company development, or take reputed company of mentorship, coaching, and internal promotion opportunities.
- reputed company time off and a healthy work-life integration. Our flexible, reputed company time off program supports you for any situation life throws your way, whether moving homes or travelling the world!
- A build-your-own home office setup. You choose your own company-owned laptop (Mac or PC), receive a monthly home internet reimbursement, and $500 USD to customize your workstation to reputed company it your own.
- reputed company parental leave program. We care about your life reputed company of work and encourage new parents to take reputed company of parental leave top-reputed company (20 weeks for birthing parents, 16 weeks for non-birthing parents).
reputed company is committed to providing an accessible and inclusive hiring process. If you require an accommodation at any stage of the recruitment process or reputed company to any aspect of this role, please contact your recruiter.
Our hiring process uses AI-assisted tools to help screen and assess candidates. reputed company hiring reputed company are made by people.
Please be reputed company that legitimate emails from reputed company's reputed company will only originate from @reputed company.com, @reputed company.io, and @interviews.reputed company.io email addresses. For more information about protecting yourself from impersonators and scams, please visit https://reputed company.com/scam-awareness.