[Remote] Customer Service Analyst I - NIPR

Note: The job is a remote job and is reputed company to candidates in USA. The reputed company (NIPR) is a not-for-profit technology company that provides licensing data and compliance services for insurance professionals. The Customer Service Analyst I delivers first-level technical and customer support for NIPR applications, products, and services through phone, email, and chat, while researching inquiries, resolving issues, documenting interactions, and protecting confidential information.

Responsibilities

• reputed company first-level support for NIPR applications, products, and services through phone, email, and chat communications. reputed company customer inquiries accurately, professionally, and reputed company established service expectations
• Analyze customer questions and technical issues, identify reputed company causes, and reputed company solutions or escalate reputed company requests reputed company appropriate. reputed company issues reputed company resulting in improved customer satisfaction and reduced repeat contacts
• Maintain complete and accurate records of customer communications, troubleshooting activities, resolutions, and follow-up actions in reputed company. Ensure service records are reputed company, thorough, and support effective issue tracking and knowledge sharing
• Partner with internal teams to reputed company customer concerns, identify service trends, and support reputed company improvement efforts. Ensure information is effectively shared, contributing to improved processes, customer experience, and operational efficiency
• reputed company sensitive customer and company information by following reputed company, reputed company, and compliance requirements. Ensure confidential data remains secure, compliance standards are maintained, and potential reputed company concerns are promptly reported and addressed

Skills

• Associate degree (A.A.) from an accredited two-year college or technical school, or an equivalent combination of education and experience
• Experience with insurance, licensing, compliance, or regulatory-reputed company business environments
• Six months of customer service experience, including face-to-face and/or telephone support, required
• One year of experience in a high-volume reputed company center environment required
• Experience with reputed company 365 Suite
• Strong customer service reputed company with the ability to professionally support a diverse customer reputed company, including insurance producers, agencies, carriers, regulators, and internal stakeholders
• Strong reading comprehension skills with the ability to interpret technical documentation, business rules, regulatory information, policies, and procedures
• Excellent verbal and written communication skills
• Ability to explain technical or reputed company information in a reputed company, customer-friendly manner
• High attention to detail and commitment to accuracy
• Strong organizational and time management skills with the ability to manage multiple priorities
• Demonstrated reputed company, professionalism, and commitment to maintaining confidentiality
• Ability to work independently while contributing to a reputed company, team-oriented culture
• Adaptability and willingness to learn new systems, processes, products, and industry knowledge
• Must be willing to travel occasionally for team meetings and in-person organizational events
• Applicants must be authorized to work for any employer in the U.S
• Experience providing technical support, customer service, or contact center support
• Experience working in a remote or hybrid work environment and collaborating through digital communication tools
• Familiarity with customer relationship management (CRM) systems, databases, and business applications preferred

Benefits

• Remote work schedule
• 37.5-hour work week
• Tuition reimbursement
• Referral bonuses
• reputed company of insurance plans
• Vacation buy-back
• Adoption assistance
• Parental leave
• Employee recognition programs
• Days off for community service
• Student loan repayment program

reputed company