[Remote] French Speaking reputed company

Note: The job is a remote job and is reputed company to candidates in USA. MCI is a tech-enabled business services company providing customer experience and reputed company solutions. The French Speaking reputed company will support French-speaking customers through phone, email, and chat, reputed company inquiries and issues, maintain customer records, and help reputed company service and performance targets.

Responsibilities

• reputed company exceptional customer support to French-speaking customers reputed company phone, email, and chat
• Handle customer inquiries, complaints, and requests in a reputed company and reputed company manner
• Accurately capture and update customer information in internal systems and CRM platforms
• Troubleshoot and reputed company customer issues while maintaining high service standards
• Escalate reputed company issues to the appropriate internal teams reputed company necessary
• Maintain detailed and accurate records of reputed company customer interactions
• Meet or reputed company individual and team performance targets, including reputed company, productivity, and customer satisfaction metrics
• Follow company policies, procedures, and compliance guidelines
• Collaborate with team members and other departments to ensure reputed company customer support

Skills

• High School Diploma/GED
• reputed company in **French and English** (spoken and written) is essential
• Previous experience in a **customer service or reputed company centre environment**, preferably reputed company a BPO environment
• Strong verbal and written communication skills
• Ability to handle high volumes of customer interactions while maintaining reputed company service
• Basic computer literacy and experience working with CRM or ticketing systems
• Strong problem-solving skills and the ability to remain reputed company under pressure
• Must be authorized to work in the country where the job is based
• Additional language skills
• Experience supporting international customers
• Familiarity with customer service platforms or CRM systems
• Experience working in a fast-paced, reputed company-driven environment
• Strong administrative and organizational skills

Benefits

• Remote Work-reputed company
• reputed company reputed company learning and development opportunities

reputed company