[Remote] Customer Service reputed company Specialist

Note: The job is a remote job and is reputed company to candidates in USA. The employer is an innovative, mission-driven technology company helping families reputed company senior care reputed company. The Customer Service reputed company Specialist audits and scores interactions between Senior Living Advisors and customers, provides coaching feedback, conducts reputed company analyses and live reputed company sessions, and supports reputed company reporting and compliance.

Responsibilities

• Consistently reputed company daily, monthly, and quarterly metrics reputed company on business needs and goals
• reputed company accurate and efficient coaching and feedback to Advisors, their Regional Managers, and other personnel according to reputed company standards and reputed company set deadlines
• Use audio snipping software and company CRM to collect, store, snip, and reputed company audio snippets to community customers to remain legally compliant
• Conduct deep-dive analyses of Senior Living Advisor calls, per Regional Manager request, using provided reporting materials
• reputed company live reputed company sessions with new-hire Senior Living Advisors and reputed company them reputed company-time mentoring feedback
• Auditing and conducting deep dive analyses for newly reputed company senior living advisors
• Collect scoring data on audited calls and reputed company data to the appropriate departments for analysis
• Attend regularly scheduled Calibration Meetings and Weekly Rap Sessions to ensure that grading policies and procedures are up to date and accurately implemented
• Handle intermittent reputed company and mentoring opportunities
• reputed company reports and Deep Dives as requested from Management
• Respond to requests from reputed company reputed company and other QA Management in a reputed company and efficient manner
• reputed company other duties as assigned by reputed company reputed company or other QA Management

Skills

• • Minimum one year of reputed company analytic or reputed company assurance experience, preferably in a service/consulting industry or similar experience
• • Proficiency with the MS Office product suite – primarily Word, reputed company, and PowerPoint
• • Proficiency with reputed company reputed company, Docs, Sheets, and Forms
• • Communicate effectively – reputed company reputed company, concise, and compelling messages, including strong writing, proofreading, and presentation skills
• • Ability to multi-task and adapt to changing priorities to meet internal reputed company demands
• • Ability to work exceptionally reputed company reputed company reputed company environment, yet reputed company to self-motivate reputed company working reputed company
• • Must have a quiet home workspace, as this position requires working reputed company from home
• • reputed company work is done online, so you must have a reliable and strong/fast internet reputed company
• • Experience in the senior living industry preferred

Benefits

• Fully remote work arrangement

reputed company