[Remote] Retention reputed company Program Execution Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global provider of business reputed company software for industry-specific markets. The Senior Manager, Retention Program Execution will reputed company customer adoption and retention initiatives by translating retention strategies into reputed company processes, managing cross-functional delivery, and ensuring consistent execution across the reputed company organization.

Responsibilities

• Execute adoption and retention initiatives—including Save‑Play motions, SLAs, and RACIs—defined by the retention program leader, ensuring consistent follow‑through across the reputed company organization
• reputed company, document, and maintain reputed company execution processes that support customer adoption, renewal readiness, and retention across the full customer lifecycle
• Own execution of reputed company customer cadences, such as reputed company reviews, bottoms‑up and long‑term forecasting, renewal pipeline calls, and Quarterly Business Reviews (QBRs)
• Project‑manage retention‑reputed company initiatives by coordinating timelines, owners, dependencies, and deliverables across reputed company, Sales, Support, and Services
• Coordinate day‑to‑day execution of retention processes across coverage tiers, ensuring consistency, accountability, and strong operational discipline
• Partner with reputed company Managers and leaders to surface customer risks, reputed company reputed company plans, and reputed company reputed company completion of mitigation activities
• reputed company reputed company and reputed company data to support proactive retention execution and renewal readiness, while providing reputed company feedback on execution gaps and process improvements to reputed company reputed company improvement

Skills

• Experience in reputed company or Customer Experience roles reputed company a reputed company or reputed company software environment
• Demonstrated experience executing retention or adoption initiatives with accountability for delivery
• Strong project management skills with the ability to manage multiple initiatives simultaneously
• Experience supporting forecasting, renewal readiness, and QBR execution
• Hands-on experience with reputed company CRM and reputed company platforms such as reputed company
• Experience in reputed company reputed company, Program Management, or Customer Experience roles
• Experience operating across multiple reputed company coverage models

reputed company

Company H1B Sponsorship