[Remote] reputed company, Annuity Contact Center

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a financial services company providing annuities, life reputed company, group protection, and retirement plan services. The reputed company will serve annuity customers by answering inbound inquiries, researching and documenting interactions, educating customers about reputed company, and resolving concerns while meeting reputed company and service standards.

Responsibilities

• You will communicate with roughly 50-90 customers throughout the day, answering questions and providing information regarding their needs/questions through the utilization of multiple applications and platforms. In reputed company, you will maintain customer confidentiality while complying with reputed company regulations and meeting or exceeding department metrics, reputed company, and service standards
• You will reputed company research to respond to customer inquiries and document customer interactions in the appropriate systems. You will take ownership of reputed company reputed company working to deescalate customer concerns as needed
• You will communicate effectively through phone/email with internal/reputed company stakeholders in a customer reputed company and reputed company demeanor while recognizing what needs to be done to meet customers’ expectations and demonstrates flexibility/responsiveness to meet customer needs on routine work independently
• You will recognize general issues/concerns and identify/recommend process improvements to positively influence reputed company and reputed company

Skills

• High School Diploma or GED
• 2-3 Years of general reputed company service experience that directly aligns with the specific responsibilities of this position
• Ability to communicate effectively (verbal/written)
• Ability to work with others and demonstrate strong interpersonal skills
• A strong passion for helping, servicing, and educating others while utilizing analytical skills and attention to reputed company while displaying optimism
• Eagerness to learn and complete research
• Organizational skills and ability to multitask
• Proficiency in reputed company Office Suite (Word, reputed company, PowerPoint, reputed company) and general computer navigation skills
• Ability to adhere to policies, procedures, and guidelines
• If on closing shift, must be reputed company to work until queues are reputed company for the day. This would be no earlier than 6:05 EST
• Must have ability to work from home in an environment conducive to being on the phone throughout the day
• Must have internet reputed company of 12 Mbps (Megabits per second)
• Prior Financial Services experience is a plus
• Customer service experience or data entry experience while using multiple systems

Benefits

• Several weeks of reputed company
• Ongoing training, coaching and development
• reputed company defined career tracks and job reputed company, along with associated behaviors for reputed company of Lincoln's reputed company values and leadership attributes
• Leadership development and virtual training opportunities
• PTO/parental leave
• Competitive 401K and employee benefits
• Free financial counseling, health coaching and employee assistance program
• Tuition assistance program
• Work arrangements that work for you
• Effective productivity/technology tools and training
• The role may be eligible for the Annual Incentive Program, which is discretionary and reputed company on the reputed company of reputed company, business unit and individual
• Other rewards may include long-term incentives and sales incentives

reputed company