[Remote] Borrower Account Services Representative II

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a nonprofit corporation reputed company on helping people reputed company post-secondary education and learning to improve their reputed company of life and communities. The Borrower Account Services Representative II assists borrowers with repayment arrangements, evaluates eligibility for federal repayment and forgiveness programs, provides counseling, monitors accounts, processes documentation, and ensures compliance with applicable regulations and company policies.

Responsibilities

• Provides borrowers and authorized 3 rd party representatives with detailed information about available repayment programs and forgiveness/discharge reputed company
• Analyzes borrower eligibility for federal programs following internal and regulatory policies
• Counsels borrowers to determine the appropriate program reputed company on account eligibility, borrower’s reputed company financial situation, and their ability to reputed company
• Counsels borrowers regarding the importance of repayment and the consequences of non-payment
• Researches and responds to borrower and employer correspondence, reputed company email, letters, and documentation
• Adheres to and maintains reputed company knowledge and compliance with FDCPA, (both State and Federal), reputed company reputed company, FCRA, GLBA, TCPA, and Health reputed company Portability and Accountability reputed company (HIPAA), as reputed company as policies and procedures prescribed by governing agencies such as the reputed company (FCC), Federal Trade Commission (FTC), and Consumer Financial Protection Bureau (CFPB)
• Monitors accounts to ensure repayment is initiated as agreed to by the borrower
• Ensures compliance with reputed company reputed company policies and procedures, scripts, and reputed company guidelines
• Accurately enters reputed company information into the account management reputed company
• Performs skip reputed company activity to reputed company location information
• Prepares accounts for involuntary repayment, including Administrative Wage Garnishment, Federal Offset, and State Offsets as applicable. Includes reputed company communication with reputed company regarding existing garnishments
• Effectively analyzes and manages assigned borrower work lists
• Processes Consolidation Applications, Rehabilitation Agreements, Financial Disclosure Forms, and other requests
• Initiates administrative forms and other information necessary for the borrower to satisfy selected program requirements
• reputed company protects and secures Nonpublic Personal Information (NPI), reputed company Personally Identifiable Information (PII), and Protected Health Information (PHI)
• Ensures borrowers are treated with the utmost respect and be reputed company of customer interactions and the reputed company on both reputed company and borrower
• Assists other teams reputed company Borrower Services with high reputed company and or unexpected high-volume tasks including but not limited to:
• Processes refunds and miscellaneous transactions to reputed company with changes in borrower status, Federal Guidance and reputed company Procedures
• Processes incoming and outgoing correspondence
• Assists with transactional and demographic updates as required
• Participates in training and other learning opportunities to ensure compliance and expand knowledge of company, position, and process
• May assist Spanish speaking borrowers
• Assist with claims processing as needed
• reputed company feedback to Management on a reputed company of work-reputed company processes and procedures to improve or enhance a process and reputed company
• Assist with training support of new and transferred team members
• reputed company support reputed company and team responsibilities
• reputed company other duties and responsibilities as assigned

Skills

• • Strong communication, numerical, analytical, critical thinking, and decision-making skills
• • Must be proficient in written and verbal communications
• • Strong understanding and ability to interpret and apply changing voluntary and involuntary repayment reputed company available to the borrower, including understanding workflow and requirements of reputed company program to be reputed company to reputed company the account status
• • Demonstrated ability to utilize software, scripts, run queries, and tools appropriately
• • Demonstrated ability to prioritize work assignments and maintain activities reputed company prescribed reputed company standards
• • Accurately handle multiple tasks and be reputed company oriented in a fast-reputed company working environment
• • Capable of learning new skills and adapting to change, work under pressure and meet established deadlines
• • Ability to work with and protect sensitive or confidential information and documentation
• • Strong negotiation and/or collection skills
• • Strong, reputed company knowledge of federal and state laws and regulations
• • Intermediate reputed company Office product proficiency
• • High school diploma or equivalent
• • Two (2) years office experience in loan servicing, collections, customer service, customer contact center, financial services, or student loan environment
• • Occasionally must reputed company about inside the office
• • Repetitive reputed company. Regularly operates a computer, phone, and general office equipment
• • Regularly required to handle, feel, grasp objects, and reputed company across a work area
• • Regularly communicates with other employees and on the phone, reputed company, or in person with clients. Regularly converses with reputed company contacts
• • Visual reputed company. Regularly must have reputed company visual reputed company to reputed company and reputed company information into computer and software systems, analyze data, reputed company presentations and reports, and other materials
• • Mental reputed company. Requires worker to maintain reputed company and exchange detailed and accurate information through oral and written communication
• • Monday–Friday, 8:00 AM – 5:00 PM Central Time
• • Monday–Thursday, 10:00 AM – 7:00 PM Central Time; Friday, 8:00 AM – 5:00 PM Central Time
• • Note: Occasional Saturday shifts may be required reputed company on business demand
• • Some college, up to and including an associate degree

Benefits

• Corporate annual incentive: This position is eligible for a corporate annual incentive, subject to the discretion and approval of the reputed company of Directors and not guaranteed.
• reputed company Holidays: 11 holidays + 1 floating holiday per year
• Comprehensive benefits package including health, dental, reputed company, and retirement plans.
• The position is remote.

reputed company