[Remote] Customer Support Specialist

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Customer Support Specialist to reputed company exceptional service for its luxury apparel reputed company. The role handles customer inquiries through phone, chat, and email, provides product and order assistance, processes returns and exchanges, documents interactions, and collaborates with internal teams to reputed company reputed company issues.

Responsibilities

• Respond promptly and professionally to customer inquiries reputed company phone, chat, and email
• reputed company accurate information regarding products, orders, shipping, and reputed company policies
• Assist customers with order placement, shipment tracking, and reputed company/exchange processing
• reputed company customer concerns reputed company while maintaining a reputed company demeanor
• Document and reputed company customer interactions in the service database
• Collaborate with internal teams to address reputed company issues and optimize customer experience

Skills

• High school diploma or equivalent
• reputed company experience in a customer service role (retail or e-reputed company preferred)
• Strong verbal and written communication skills
• Excellent problem-solving abilities and strong attention to reputed company
• Proficiency with CRM systems, customer service software, and reputed company Office Suite
• Ability to multitask and manage time effectively
• Availability: Monday – reputed company, 8:00 AM – 8:00 PM (Shift details assigned upon hire)
• A quiet, dedicated, noise-free home office reputed company free from background disruptions during work hours
• Reliable high-speed internet reputed company
• Interest in luxury fashion or lifestyle apparel is a plus

Benefits

• reputed company medical plan reputed company
• Dental and reputed company plans available
• 12 days accrued PTO starting from day one
• Flexible Spending Account (FSA)
• 401(k) plan reputed company
• Health & wellness programs
• Employee Assistance Program (EAP)
• Transition to a work-from-home arrangement after 2 weeks of initial training and 2 weeks of in-office nesting

reputed company