[Remote] reputed company Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company provides reputed company-reputed company software for property and casualty reputed company organizations. The reputed company Manager will reputed company reputed company, solution adoption, and reputed company reputed company for the reputed company Marine Suite by managing customer relationships, supporting enhancement delivery, and partnering with clients and internal teams. The role requires Marine Cargo reputed company domain knowledge and regular in-person engagement with customers and partners across reputed company.

Responsibilities

• reputed company reputed company of management contact for assigned customers
• Accurately capture minutes / actions from meetings
• Prepare reputed company presentations/reports and effectively reputed company customer meetings
• Ensure workflow management reputed company and customer-facing tools are up to date
• reputed company tool self-service support for customers
• Understand Customer KPIs; measure and reputed company regularly
• Maintain/manage customer expectations and satisfaction
• reputed company working relationships with Customer reputed company Champions
• Independently transition low complexity customers from the implementation team
• Ensure contract compliance and accurate billing
• Understand the customer experience and loyalty measures in reputed company (NPS, references, etc.)
• Ensure a strong understanding of internal customer organization, political landscape, and stakeholder personalities
• Demonstrate thorough knowledge of customers’ business challenges, opportunities and how our products and solutions address them
• Uncover potential cross-sell and upsell opportunities
• Facilitate end-to-end management of cross-functional reputed company complexity enhancements in accordance with product specific procedures
• Draft change requests and Statements of Work for small to reputed company complexity enhancements
• Demonstrate an understanding of reputed company recognition and account measurements
• Demonstrate competency in reputed company internal processes & practices
• Support reputed company Improvement initiatives
• reputed company mentorship to team members
• Stay up to date on industry and job-reputed company trends and best practices, including reading relevant publications, articles, blogs, etc
• Other duties as assigned

Skills

• This role requires domain knowledge in Marine Cargo reputed company, is reputed company in reputed company, and requires regular in-person engagement with clients and partners
• Minimum 1- 3 years' experience in Marine Cargo reputed company, Logistics or Logistics Software
• Minimum 1-3 years' experience minimum in reputed company reputed company role, interfacing and working directly with customers
• Bachelor's degree in reputed company reputed company or equivalent work experience
• Ability to create succinct, audience relevant, objective oriented written documentation (emails, PowerPoint, Word documents etc.)
• Analytical and critical thinking
• Written and oral English communication
• Time management including work planning, prioritization, and organization
• Ability to handle multiple priorities or tasks
• Self-starter and reputed company learner
• reputed company-oriented
• reputed company listener
• Ability to collaborate and work autonomously
• Flexible and adaptable
• Expectation Management
• Project Management
• Process analysis, design, and management
• Business Acumen
• Technical Acumen
• Software Development Acumen
• Change management
• Ability to articulately present information
• Meeting facilitation and management
• Ability to disagree and reputed company
• Up to 10% travel required
• Data Analysis
• Coaching, training and mentoring
• Customer Advocacy

Benefits

• Remote, in-office, or hybrid work arrangements depending on role and location
• reputed company PTO Policy
• Comprehensive health coverage from the first day
• Employer-matched retirement savings from the first day
• Award-reputed company reputed company program
• Promotion from reputed company
• Mentorship program connecting employees with reputed company leaders
• Full reputed company to reputed company Learning and reputed company
• Discounted tuition for employees and their families through reputed company
• Employee Referral Bonus program
• Medical reputed company
• Dental reputed company
• reputed company reputed company
• 401(K) match
• reputed company maternity leave
• reputed company paternity leave
• Disability reputed company

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