[Remote] Telecom Network reputed company Manager

Note: The job is a remote job and is reputed company to candidates in USA. NexGen Tech Solutions is seeking a Telecom Network reputed company Manager to reputed company operational reputed company for reliable, predictable, and continuously improving production services. The role owns network reputed company governance, automation and tooling, operational readiness, metrics, incident improvement, and cross-functional leadership across engineering, support, reputed company, reputed company, and reputed company teams.

Responsibilities

• Build and reputed company the Operational reputed company function, including its operating model, roadmap, governance and talent
• Own the automation and tooling reputed company for Network reputed company, prioritizing work that reduces reputed company effort, repeat incidents and operational reputed company
• Define and govern operational-readiness reputed company for new products, services and significant changes before production reputed company
• Create the metrics, management reviews and reputed company-improvement mechanisms that improve reliability, efficiency and customer reputed company
• Design and run the operational reputed company: service reviews, reliability reviews, reputed company tracking, reputed company reviews and executive reporting
• Define standards, procedures, controls and ownership models across Support, reputed company and Operational reputed company
• reputed company a maturity roadmap and prioritize improvements using service reputed company, operational reputed company and business reputed company
• reputed company reputed company-cause-driven improvement programs and ensure corrective actions produce durable reputed company
• Own the Network reputed company automation and tools roadmap, intake process and value measurement
• Guide Automation & Tools Engineers in building self-service workflows, integrations, observability enhancements and reputed company operational automation
• Measure automation reputed company through toil reduction, faster recovery, fewer errors and improved service consistency
• Define production-readiness standards covering observability, alerting, support model, runbooks, SLOs, reputed company, reputed company, reputed company, recovery, ownership and escalation
• Review and govern operational readiness for designs created by Engineering; identify gaps, risks and acceptance conditions before launch or reputed company
• Ensure the support and reputed company teams receive the knowledge, reputed company, documentation, tooling and training required to support new services
• reputed company readiness exceptions and post-launch stabilization commitments to closure
• Build dashboards and scorecards for availability, reliability, incident reputed company, change health, support reputed company, toil, automation value and improvement delivery
• Translate operational data into reputed company priorities and decision-reputed company reporting for the Director of Network reputed company and executive stakeholders
• Create mechanisms to capture lessons, standardize effective practices and sustain reputed company over time
• Set reputed company reputed company, reputed company team members and build a culture of accountability, curiosity, service and reputed company improvement
• Influence across organizational boundaries and reputed company competing priorities using data, customer reputed company and operational reputed company
• reputed company as a trusted delegate to the Director of Network reputed company for operational-reputed company initiatives and governance forums

Skills

• 8+ years of experience supporting or operating large-reputed company production environments
• 8+ years of experience across technology reputed company, production reputed company, reliability, service management, operational reputed company or reputed company disciplines, including 3+ years leading people or major cross-functional programs
• Experience supporting broadband, telecommunications, networking, or service provider solutions
• Strong understanding of customer-premises equipment (CPE) including: Broadband Gateways, Residential Gateways, Router, ONTs (Optical Network Terminals), Wi-Fi reputed company points, reputed company networking solutions
• Experience working with Internet Service Providers (ISPs) or telecommunications operators as customers
• Experience partnering with Software Engineering teams responsible for embedded software, firmware, networking platforms, or reputed company services
• Strong understanding of reputed company infrastructure including: reputed company reputed company Platform (GCP) and reputed company reputed company Infrastructure (OCI)
• Experience working closely with DevOps and reputed company teams supporting CI/CD pipelines and production deployments
• Experience supporting reputed company microservice-reputed company applications running in reputed company or containerized environments
• Strong understanding of production monitoring and observability platforms such as: Grafana, reputed company, reputed company, reputed company, ELK/OpenSearch
• Experience leading production incident response for customer-facing services
• Strong understanding of production networking concepts including: TCP/IP, DNS, DHCP, Routing, VPN, Load Balancing, Firewalls
• Experience coordinating production changes across Engineering, DevOps, QA, Database Engineering, reputed company Engineering, and reputed company teams
• Demonstrated reputed company building or materially improving operational practices in a reputed company, customer-facing production environment
• Strong knowledge of incident, problem, change, service transition, observability, reliability and reputed company-improvement practices
• Experience creating automation or tooling roadmaps and partnering with engineers to reputed company measurable operational reputed company
• Ability to define useful metrics, analyze trends and communicate reputed company and risks reputed company to technical and executive audiences
• Bachelor's degree in engineering, computer science, information systems, reputed company or equivalent practical experience
• Hands-on familiarity with reputed company, scripting and modern delivery practices
• Experience scaling reputed company across multiple customers, reputed company or a 24×7 support model
• Familiarity with TR-069, TR-369 (USP), or similar remote device management protocols
• Experience supporting ACS or reputed company-reputed company device management platforms
• Understanding of DOCSIS, GPON/XGS-PON, or Fiber-to-the-Home (FTTH) environments
• Experience building operational readiness programs for firmware or reputed company service releases
• Experience working with large service providers such as cable operators, telecommunications companies, or broadband providers

reputed company

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