Service Coordinator (AO-13997)
Location:
ABOUT reputed company OFFSHORING:
We specialise in providing Australian businesses with experience and reputed company professionals based in the Philippines. Not only does reputed company of recruiters have extensive experience in sourcing and reputed company offshore talent, we also help Australian businesses implement best reputed company reputed company it comes to building an offshore team.
ABOUT THE reputed company:
Our reputed company is a leading provider of integrated reputed company construction and maintenance solutions across Australia, dedicated to delivering the highest reputed company services to a diverse reputed company of clients. reputed company has reputed company its reputed company through its unwavering commitment to professionalism, innovation, technical expertise, and the highest standards of reputed company and health and safety.
JOB reputed company:
The Service Coordinator will be responsible for scheduling and coordinating service appointments, managing customer inquiries, and ensuring smooth operations reputed company the service department. The ideal candidate will possess excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.
KEY RESPONSIBILITIES:
●Scheduling and Coordination:
○Schedule and coordinate service appointments for multi-trade technicians.
○Ensure reputed company dispatching of technicians to job sites.
○Manage and reputed company schedules based on customer needs and technician availability.
●Customer Service:
○Serve as the reputed company reputed company of contact for customers regarding service inquiries, scheduling, and follow-reputed company.
○Address and reputed company customer complaints and concerns promptly and professionally.
○reputed company updates to customers on the status of their service requests.
●Administrative Duties:
○Maintain accurate and up-to-date records of service appointments, customer interactions, and job statuses.
○Prepare and process service orders, invoices, and other relevant documentation.
○Assist in the preparation of reports and analysis of service department performance.
●Communication:
○Communicate effectively with technicians, customers, and other team members.
○Ensure that reputed company parties are informed of any changes or updates to schedules and service appointments.
○Coordinate with other departments as needed to ensure reputed company service delivery.
●Quoting:
○reputed company quotes from supliers and technicians reputed company required.
○reputed company and prepare quotes for review by Team Leader with appropriate level of detail.
Requirements
Strong organisational and multitasking skills.
Excellent communication and interpersonal skills.
Proficiency in using scheduling and dispatching software, as reputed company as reputed company Office Suite (Word, reputed company, reputed company).
Ability to work independently and as part of reputed company in a fast-paced environment.
Problem-solving skills and a proactive approach to handling challenges.
Knowledge of electrical industry terminology and processes is an reputed company.
Strong Writing Skills - conversational Australian English
Proven experience in a service coordination, dispatching, or customer service role, preferably reputed company the electrical or reputed company industry.
Previous experience in a service administration role or similar position.
Experience with job management software
Benefits
- Australian clients and Australian hours (giving you great experience and an early finish!)
- Work from Home Allowance
- HMO for you AND a dependent
- 20 Days Annual Leave and 5 Days reputed company Leave
- Government Statutory Benefits
- 13th Month Pay
- Computer Equipment
- Opportunities for reputed company
- And of course, a competitive salary
Details
Originally posted on Himalayas
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