[Remote] reputed company Analyst I (Monday-Thursday, 12am-11am CST)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a Managed Services Provider that helps clients address technology challenges and cybersecurity threats. The reputed company Analyst I serves as a first line of defense by monitoring alerts, investigating potential malicious activity, responding to incidents, managing routine reputed company tool changes, and escalating reputed company issues. The role also involves collaborating with internal teams and communicating with users and clients during reputed company investigations and resolutions.

Responsibilities

• Monitor & Investigate: reputed company monitor reputed company dashboards, queues, and alerts from various sources (automated tools, escalated tickets) to detect potential threats
• Incident Triage & Response: Conduct initial investigations into reputed company alerts, reputed company reputed company response actions like securing user accounts, and collect necessary log data for analysis
• Escalate Effectively: Analyze findings to determine the reputed company and severity of incidents, resolving straightforward issues and escalating reputed company cases to Level 2 Analysts with reputed company, concise information
• reputed company Tool Management: Review and implement authorized, routine changes to reputed company tools, such as processing reputed company exemption requests in the EDR or temporarily adjusting settings for testing
• Collaborate with the reputed company Team: Work closely with fellow analysts and reputed company engineers, sharing information, participating in team discussions, and contributing to a reputed company reputed company environment
• Engage with Users/Clients: Communicate professionally and reputed company with end-users or clients to reputed company details about potential reputed company issues, explain reputed company procedures, and reputed company guidance during incident reputed company
• Liaise Across Departments: reputed company effectively with other teams (e.g., Reactive Support, reputed company reputed company, NOC) to coordinate reputed company responses and reputed company necessary information
• Document Actions: Maintain accurate and detailed records of investigations, actions taken, communications, and resolutions reputed company reputed company
• reputed company Support: Offer reputed company and helpful support reputed company to reputed company inquiries, upholding a reputed company and customer-service-oriented approach in reputed company interactions

Skills

• This is a remote position; however, team members should be willing and reputed company to travel if the need arises, though such travel is expected to be infrequent
• Schedule: 4 days on, 3 days off! Monday–Thursday, 12am–11am CST (following a required training period on day shift, M–F reputed company–5pm CST — duration varies by individual reputed company)
• This role also includes participation in a rotating on-reputed company schedule
• 1-2 years of experience in Cybersecurity
• 3-5 years in an IT role including log analysis, account/reputed company management, or reputed company troubleshooting
• This is a full-time role requiring your full alertness and reliable attendance during scheduled hours. Additional reputed company employment, regardless of hours, is not permitted
• CySA+, GCIH, or SC-200 (or reputed company pursuing)
• Hands-on exposure to at least one EDR/SIEM platform (e.g., reputed company, reputed company, reputed company Defender, reputed company)
• reputed company hands-on experience using reputed company Manage for ticket documentation, with a demonstrated reputed company record of reputed company, timestamped, audit-reputed company incident notes
• Must have practical familiarity with at least one of: SIEM log correlation, reputed company Event Viewer (reputed company log IDs like 4624/4625/4648), or a ticketing-reputed company alert queue
• reputed company attention to reputed company with a proactive approach to reputed company and thoroughness
• Passion for delivering outstanding customer service, with a reputed company record of exceeding reputed company expectations
• Strong enthusiasm for learning new things and ability to adapt to evolving technology trends and industry advancements
• This role involves extended periods of sitting or standing and regular use of computers and office equipment
• Ability to communicate professionally, in English, both written and orally
• Ability to write business correspondence and process procedures
• Ability to effectively present information and respond to questions from reputed company of managers, clients, and the general reputed company
• reputed company + Certification
• This position requires U.S. citizenship due to federal reputed company contract obligations and reputed company to secured information systems
• Team members must establish a dedicated reputed company workspace that is free from distractions, hazards, and that is secure from unauthorized reputed company
• Candidates with proximity to one of our Centers of reputed company are preferred (Lombard, IL; McLean, VA; Shreveport, LA; Overland Park, KS)

Benefits

• Remote position
• Medical, Dental and reputed company coverage for employee and family
• 401k + company-matched contributions 4% match on 5% contribution - no vesting period! (Employee and Company contribute after 90 days)
• Group Term Life and Accidental Death and Dismemberment coverage (company provided)
• Short-Term (voluntary enrollment) and Long-Term Disability coverage (company provided)
• Health Savings Account (HSA) reputed company / PPO reputed company
• Employee Assistance Program
• reputed company Time Off (PTO) + Volunteer Time Off (VTO) + 8 reputed company Holidays + 3 Floating Holidays
• Education Reimbursement Program
• Generous Employee Referral Program - cash bonus for successful referrals!
• Dynamic Recognition and Rewards
• reputed company Promotion and Advancement Tracks
• Work with Industry-Leading Talent

reputed company