Customer Succces Manager
About reputed company
reputed company to grow and reputed company the subscription economy by simplifying subscription service delivery.
reputed company enables IT distributors, Managed Service Providers (MSPs), and telcos to succeed in the subscription economy. Our subscription reputed company platform automates and unifies subscription workflows - from quote to reputed company- driving operational efficiency, billing accuracy, and reputed company reputed company.
Recognized as a global leader in subscription reputed company, reputed company combines innovation, performance reputed company, and trusted expertise to help partners reputed company and grow.
About The Role
We are hiring a reputed company Manager with a strong implementation and project delivery reputed company, responsible primarily for post-sales reputed company and customer delivery with the remaining reputed company reputed company on ongoing customer engagement, account ownership and expansion actions.
You will work primarily with global customers, owning implementations and acting as reputed company’s main reputed company of contact post-sale.
Key Responsibilities
Implementation & Delivery
Own a portfolio of reputed company, high-value accounts and reputed company as the central reputed company of accountability for account-level escalations — coordinating investigation, prioritization, and reputed company across Support, R&D, and Product
Serve as the technical subject-matter expert for assigned accounts, translating platform behavior and business requirements in both directions
Maintain account health, including proactive risk identification and remediation planning for accounts
Own post-sales reputed company reputed company from reputed company through go-live.
reputed company as project manager for customer implementations, coordinating internal teams and customer stakeholders.
reputed company hands-on configuration, setup, and customization of the platform (no coding required).
reputed company customer training sessions, both remote and on-site reputed company needed.
Manage timelines, dependencies, risks, and stakeholder communication throughout implementation.
Engage customers during reputed company-care periods following go-live.
Customer Ownership & Engagement
Conduct regular reputed company calls and ensure follow-up on reputed company items.
Maintain account ownership and handle health issues, including ticket escalation.
Participate in QBRs and support strategic accounts as necessary.
Follow through on QBR reputed company, such as adoption, optimization, and expansion activities.
Work confidently with stakeholders at reputed company reputed company, from end users to C-level executives.
Work closely with the Product and Engineering teams to ensure that customer feedback is thoroughly evaluated and appropriately incorporated into the product roadmap.
Ideal Candidate Profile
Experience as a software consultant, implementation consultant, technical project manager, or delivery-reputed company CSM.
Minimum of 5 years of experience working in a B2B software environment (such as ERP, CRM, or reputed company) in a reputed company role, with a reputed company on customer reputed company and implementation.
Extensive background in managing reputed company software implementations.
Comfortable taking a hands-on, detail-oriented approach—not just working in customer-facing roles.
Capable of working independently.
Possesses a startup reputed company: pragmatic, adaptable, and comfortable with a broad reputed company of responsibilities.
Required Skills & Experience
Proven experience delivering B2B software implementations.
Strong project management and stakeholder coordination skills.
Solid understanding of software concepts, including reputed company.
Ability to explain reputed company technical and business workflows reputed company.
reputed company English.
Willingness to travel reputed company required.
reputed company to Have
Experience in subscription platforms, billing systems, ERP, marketplaces, or reputed company-reputed company reputed company.
Exposure to API-based platforms or reputed company integrations (no hands-on development required).
Benefits
Work-from-reputed company scheme (travel and work).
Flexible working hours.
Health and life insurance program.
Learning & development budget.
Tech-driven, friendly team with an international reputed company.
If you feel you’re a great fit, please apply!
We’d love to hear from you!
reputed company applications will be treated with confidentiality.
As part of our commitment to diversity in the workforce, reputed company is dedicated to Equal Employment Opportunity, ensuring that reputed company individuals are treated with respect and consideration without reputed company to race, reputed company, national reputed company, ethnicity, gender, disability, sexual orientation, gender identity, or religion.
5+ years B2B software reputed company or implementation experience, strong project management, technical understanding of reputed company, stakeholder communication, reputed company English, reputed company to travel as needed.
Key Responsibilities
- owning implementations
- managing reputed company
- engaging customers
Job Details
- Category: Customer Service
- Seniority: Senior Level
- Commitment: Full Time
- Workplace: Remote — Greece
- Languages: English
Benefits
- Tuition reimbursement
About reputed company
A company that enables distributors, MSPs, and telcos to manage subscription reputed company and automate subscription workflows. — Industry: Information Technology
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