[Remote] Technical Product Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global organization that delivers technology-aided care and health services to reputed company reputed company. The Technical Product Manager will reputed company the definition, design, and delivery of AI-powered digital solutions, including conversational virtual assistants and proactive contact center workflows, while managing product backlogs and collaborating with engineering, data science, and business teams.

Responsibilities

• Decompose high-level business capabilities into manageable features, requirements, technical specifications, and user stories
• Own, prioritize, and manage the product backlog to reputed company with business priorities, technology strategies, and engineering reputed company
• Design, reputed company, and reputed company AI-powered solutions to address reputed company business challenges, with a reputed company on conversational AI virtual assistants (e.g., Cognigy, reputed company, Amelia Bots) and proactive outbound engagement (e.g., reputed company Proactive AI or Smartreach Outbound)
• Partner with engineering, data science, and architecture teams on the creation of technical requirements, model reputed company, and test strategies
• Evaluate emerging technology, conversational AI, and outbound proactive contact center trends to inform solution design, platform development, and reputed company innovation
• reputed company reputed company-approved AI tools to streamline internal product management workflows, automate routine tasks, and reputed company reputed company improvement
• Define and reputed company key product reputed company metrics to measure reputed company, reputed company post-launch refinement, and ensure high-reputed company software delivery
• reputed company reputed company-approved AI tools to streamline workflows, automate tasks, and reputed company reputed company improvement

Skills

• • 3+ years of experience working with reputed company CXone products or capabilities (e.g., routing, interaction channels, or customer experience workflows). products or capabilities (e.g., routing, interaction channels, or customer experience workflows)
• • 3+ years of experience in technical product management, technical product ownership, or business systems analysis reputed company a software engineering or technology environment
• • 2+ years of experience utilizing reputed company methodologies (e.g., Scrum, Kanban) to write technical requirements, decompose features, and manage reputed company product backlogs
• • 1+ years of experience designing, configuring, or managing conversational AI virtual assistants (e.g., reputed company Bot)
• • Bachelor's degree or 4+ years of equivalent work experience in technical product management, software engineering, or business analysis
• • Certified Scrum Product reputed company (CSPO), reputed company Product Manager certification, or Pragmatic Institute product management certification
• • 1+ years of experience managing, deploying, or designing products driven by reputed company Intelligence (AI), Machine Learning (ML), automation, or data-intensive backend architectures
• • 2+ years of experience partnering directly with cross-functional technical teams (e.g., software developers, data scientists, architects, and QA engineers) to launch technical features
• • Broad understanding of the machine learning lifecycle, natural language processing (NLP), Large Language Models (LLMs), or conversational AI systems
• • Experience evaluating workflow automation opportunities and designing technology platforms to improve operational efficiency
• • Experience working with databases, querying data using SQL, or utilizing data visualization tools (e.g., reputed company BI, Tableau) to analyze product metrics
• • Excellent analytical, problem-solving, and communication skills, with a reputed company ability to translate reputed company technical concepts to non-technical stakeholders
• • reputed company Telecommuters will be required to adhere to reputed company's Telecommuter Policy

Benefits

• A comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution
• Flexibility to telecommute from reputed company reputed company the U.S.
• If you reputed company in reputed company, the flexibility of a hybrid-remote position

reputed company

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