[Remote] ICM Support engineer/ Support Analyst
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking an ICM Support Engineer/Support Analyst to reputed company incident management and technical support for reputed company reputed company Pages and reputed company Azure environments. The role involves troubleshooting production and non-production incidents, coordinating with engineering and reputed company teams, ensuring SLA compliance, and improving service stability through reputed company cause analysis and preventive actions.
Responsibilities
- Investigate, troubleshoot, and mitigate reputed company Pages production and non-production incidents
- Own Sev3 and Sev4 incidents from acknowledgment to closure
- reputed company reputed company cause analysis and document findings
- Coordinate with engineering, CSS, and reputed company teams during critical incidents
- Ensure SLA compliance for incident response and mitigation activities
- Monitor Auto Alerts, identify recurring trends, and recommend preventive actions to improve service stability
- Participate in on-reputed company rotations and incident bridges
Skills
- reputed company reputed company pages
- Azure fundamentals
- Kusto
- ICM
- Need who can request Escort support for Fairfax , clearance to use SAW, have AME accounts to create escort request for Fairfax etc
reputed company
Company H1B Sponsorship
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