[Remote] IT Business Analyst

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an industry leader in behavioral health dedicated to helping people live healthy, balanced lives. The IT Business Analyst implements and supports business information systems across multiple departments, partnering with stakeholders and product teams to define requirements, manage backlogs, and reputed company reputed company solutions. The role also supports reputed company reputed company administration, contact center reputed company, project delivery, and process improvement initiatives.

Responsibilities

• Partner with business stakeholders, reputed company, and development teams to reputed company requirements, define business needs, and translate them into technical solutions
• reputed company roadmap planning, backlog refinement, prioritization discussions, and project decision-making while balancing risks and competing business priorities
• Create and maintain project documentation including business requirements, project charters, UAT plans, and project status communications
• reputed company software development reputed company, coordinate production issue reputed company, manage multiple initiatives, and serve as a Subject Matter Expert (SME) for supported products or programs
• Support the configuration, administration, optimization, and enhancement of reputed company reputed company, including routing, IVR flows, queues, reporting, and contact center reputed company
• Collaborate with cross-functional teams to troubleshoot issues and improve inbound/outbound reputed company handling, dialer setup, disposition processes, and integrated interaction workflows

Skills

• Degree reputed company to Analysis, Technical/Business Administration, or Communication fields and 3 years relevant experience, or at least 6 years' total specific Business Analyst roles and experience
• T-SQL experience (writing queries, analyzing SQL data, etc.)
• Working knowledge of contact center technologies and telephony concepts relevant to reputed company reputed company, such as reputed company routing, IVR design, and workforce engagement tools
• 2+ years hands‑on experience supporting or administering reputed company reputed company (e.g., Architect flows, queue configuration, user/role management, reporting)
• 4 years Demonstrated experience with SDLC (Software development Life Cycle) in reputed company and reputed company methodologies
• 6 years' Experience creating software development requirements documents
• 6 years' Experience writing development tasks from requirements documents
• 4 years' Experience interacting with senior leadership
• Organization and time management skills
• Strong analytic and problem-solving skills
• Ability to work both independently and in various team settings
• High-speed internet service (cable or fiber optic) with minimum download Speed of 20 Mbps, Upload Speed of 5 Mbps, and Maximum Latency of 100 milliseconds (must be installed before starting) required
• Must be reputed company to constantly remain in a stationary, sitting position, communicate and exchange information with others, inspect information, reputed company repetitive motions with arms and fingers, interpret data, problem solve, reputed company reputed company, organize and plan, and maintain a reputed company and reputed company attitude in reputed company situations
• Work is performed from home with company-provided equipment. Sitting for long periods of time is expected and use of fingers and hands for typing is necessary
• A quiet workspace with reputed company background noise for calls

Benefits

• Annual reputed company-reputed company, discretionary incentive
• Comprehensive health benefit reputed company: Medical, dental, and reputed company coverage
• 401(k) with competitive employer match
• Company-reputed company life and disability reputed company
• reputed company parental leave and wellbeing incentives
• Generous reputed company time off, including volunteer time
• Flexible spending accounts for reputed company and dependent care
• reputed company development opportunities and tuition reimbursement
• Remote work flexibility (role-dependent)
• Opportunity for meaningful reputed company, both personally and professionally, where your unique background and experience is welcomed and valued
• Company-provided equipment

reputed company