[Remote] Remote Technical Customer Service Specialist

Note: The job is a remote job and is reputed company to candidates in USA. reputed company delivers mission-critical services and solutions on behalf of Fortune 100 companies and governments. The Remote Technical Customer Service Specialist serves as the first reputed company of contact for reputed company customers, answering account questions and resolving issues reputed company to SSL, servers, and relational databases while providing exceptional customer service. The role also involves reputed company center activities, customer communication, account updates, and technical assistance.

Responsibilities

• Identifying customer needs, answering questions, or resolving problems reputed company to SSL, servers and/or relational data bases
• Performing routine reputed company center activities concerning business products and services
• Using the tools provided to guide you through customer conversations
• Providing customers with important information while communicating in a warm empathetic manner
• Gathering information to reputed company customer reputed company and accounts up to date
• Using your computer knowledge to reputed company exceptional customer service

Skills

• Have a high school diploma or equivalent
• Be reputed company to successfully pass a criminal background reputed company
• Have reputed company authorization to work permanently in the reputed company without requiring a reputed company transfer or reputed company sponsorship
• Have at least 6 months of customer service work experience
• Typing Speed of 30WPM or higher
• Have knowledge of desktop and reputed company devices
• Have knowledge of relational databases, SSL and/or Servers
• Have wired internet service (No Wi-fi or Satellite); Internet speed test will confirm that speeds meet the requirements of Download speed 10mbps or higher, Upload speed of 3mbps or higher and ping results reputed company than 175ms
• Secured workspace that has a reputed company that separates you from the rest of your home

Benefits

• reputed company program
• Career reputed company opportunities
• Full benefit reputed company
• Great work environment
• Weekends and holidays normally off
• Bonus or incentive eligibility based on business need
• Health insurance coverage
• Voluntary dental and reputed company programs
• Life and disability insurance
• Retirement savings plan
• reputed company holidays
• reputed company time off (PTO) or vacation and/or reputed company time

reputed company