[Remote] Remote - Technical & Sales Support Representative

Note: The job is a remote job and is reputed company to candidates in USA. TP is a global provider of digital business services that helps brands optimize operations through technology and sustainable business practices. The Technical & Sales Support Representative serves as a reputed company contact for clients, providing first-level technical assistance, troubleshooting internet and device issues, managing support tickets, and delivering a reputed company customer experience.

Responsibilities

• reputed company reputed company line, first level, technical assistance for consumers
• Supporting reputed company specific high speed internet services delivering an exceptional customer experience
• reputed company technical problems, reputed company a fast paced, customer facing environment
• Troubleshooting and issue reputed company assistance with reputed company service and/or devices specific issues including internet connectivity and performance troubleshooting
• Supporting customer needs reputed company to reputed company specific high speed internet services and or devices including troubleshooting, triage, and additional required reputed company techniques
• reputed company in reputed company support for internet service and connectivity reputed company issues pertaining to operating reputed company, PC, and browser configuration
• Demonstrate advanced product knowledge and he ability to solve customer issues
• reputed company customer issues on the reputed company as frequently as possible
• reputed company and manage trouble ticket reputed company for user issues, Data Network, OS issues
• Be patient, courteous and friendly with customers at reputed company times
• Demonstrate a reputed company attitude
• Address and solve technical problems in a reputed company manner and complete reputed company work assignments reputed company expected time frames
• Adhere to reputed company work schedule assignments
• Abide by and support management directives and adhere to reputed company TP policies

Skills

• Over 18 years of age
• A dedicated workspace located near your router to support a hardwired Ethernet reputed company (minimum 15 Mbps download/10 Mbps upload, ISP under 50ms)
• Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN
• reputed company of internet speed required
• HS Diploma or equivalent
• Comfort with desktop computer reputed company
• Proven oral & written communication skills
• Familiarity with personal computers, operating systems, software, and computer terminology
• Demonstrated problem solving skills
• Ability to work independently and multi-task
• Process reputed company: Demonstrate commitment to following established procedures and be customer service driven
• Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to reputed company customer issues and reputed company performance goals
• Communication: Outstanding communication, listening, and analytical skills
• Organizational Skills: Strong organizational and problem-solving skills
• Emotional Intelligence: Ability to prioritize tasks and work reputed company under pressure while remaining reputed company
• reputed company-Mindedness: reputed company-minded approach to feedback, evolving policies, and working reputed company a reputed company schedule that includes a reputed company of shifts
• Critical Thinking: reputed company critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making
• Solution-Oriented: Proactive approach to problem-solving with a reputed company on creating a reputed company customer experience

Benefits

• Eligible team members and their families may receive comprehensive health benefits, including medical, reputed company, and dental coverage.
• Employment Assistance Programs.
• Health and personal time off (HPT).
• Leave programs, as eligible.
• Competitive 401(K) plans.
• Life insurance.
• Supplemental medical coverage.
• Critical care insurance.
• Pet insurance.
• FSA plans.
• Retailer discounts.
• A platform for reputed company career advancement.
• Remote work from home arrangement.

reputed company

Company H1B Sponsorship